The Insurance Services Department of London Drugs Ltd.

Reviews, get directions and information for The Insurance Services Department of London Drugs Ltd.

"London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba, and British Columbia, London Drugs' 81 stores employ more than 9000 staff dedicated to providing our customers with a superior shopping experience.All locations support passport and ID photos. Passport photos are confidently backed by our biometric passport photo technology and a $50 guarantee."

Address: 555 Sixth St, New Westminster, BC V3L 5H1, Canada

Phone: (604) 524-9338

Website

State: British Columbia

County: Greater Vancouver

City: New Westminster

Zip Code: V3L 5H1

Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 8:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Very good service. Did my home insurance there, was very satisfied with the price and with the quality of service, knowledgeability and speed of employees. Highly recommend!

Absolutely horrendous service.  Said computers are down, go somewhere else, wouldn’t even try to help find another store with my insurance expiring the next day and late at night when most auto plan stores are closed.  He wouldn’t even look at me and then got short and snippy at ME!  Unreal.

Don’t waste your time. Old guy there has the worst customer service and does not do his job well. Go to Westland insurance instead of this place. Not sure why that person still works there. Extremely rude and unprofessional

Terrible service by the male today. Refused to help. Tried sending us to another auto plan down the street. He constantly interrupted the majority of the questions asked. Loud and aggressive.  I have been going there for years. I will not return. Stay away from this place. It will ruin your day.

Absolute worst experience I have had at an insurance agency ever. Had to wait for over 2hrs you have read it right, over two hours! to make a simple car transfer. 2 customers in front of me. 2 employees behind the desk could not figure out routine tasks, and were on the phone with the head office the entire time. No one apologized for making us wait, no one warned about potential long wait, no one instructed to return plates from the sold vehicle. Had to come back with plates and loose money for insurance that was not cancelled on time... Will not be coming back.

You know that sloth from the Zootopia movie? There's his real life embodiment working here. Absolutely no hurry at all. Waited like 45 minutes for a transfer. Not recommended at all.

I have never met a bunch of people so unwilling to help a person out. Tonight I run the the Autoplan from my house three blocks away to do a transfer. I get there at 9:34 PM. 'Nick' says that I'm too late. What? They're open until 10! He points to the fine print on their schedule sheet on the desk which says they can only do a transfer 30 minutes before closing. I asked him if e could please help me out with this and he just tells me to come in the morning while pointing at the schedule sign. He had no interest in helping me whatsoever. He has no interest in his job or even talking to me with any respect at all! I get it, he wants to go home to his family - no problem there. But do you really have to be such a terrible person about it? Wow....I guess that's asking way too much. Please go anywhere else! Even the manager Heather is rude and disinterested in her job there. I will be getting my insurance from anywhere else from now on!

I admit it, I was with a sleepy impatient child, who was pushing all my buttons, but I really needed to find solutions for my situation. I can’t verbalize what exactly the manager did wrong, but I left the store frustrated, defeated, and feeling like the worst mother in the whole world. The attitude is very had to hide... I felt I was looked down from every angle possible. I then sat in the car and cried. Of course, I did not extend my insurance there. Never again.

Be advised that even though there is no signage to the fact, they outright refuse to do any transactions within the last 15 minutes of their opening hours each day. Extremely frustrating when you are misled to think that opening hours means active business hours. Not impressed. They need to advertise that as their rules instead of just refusing service.

I really appreciate how patiently Maria answered all of my questions.  She caught an error that another broker made and because of her I am saving 15% on my insurance each month. Thank you!

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