The Insurance Services Department of London Drugs Ltd.

I would give no star for the customer service attitude here. They told me to confirm information with vital statistics and so I did. I came back with confirmation from vital statistics and they told me they need to confirm again, asking ME the phone number of vital statistics. Very unprofessional I could say.
7 years ago (06-02-2018)

I spent two hours trying to insure my truck which was purchased out of province. The guy doing my paper work had no idea what he was doing, called ICBC twice, then told me he could not insure my truck unless I got a document signed by a lawyer saying that I was the owner. This seemed unusual so I called ICBC personally and they said that was not necessary. So I informed him that’s what ICBC said, then he lost his temper on me because I wasn’t doing what he told me to do. And said that it was my fault for not following the instructions that he gave me(which were incorrect and would have cost me lots of money, in lost wages and legal fees) and then refused to help me. The next day I tried maxam insurance brokers and they had the truck insured in 15 minuets, lawyers necessary. I would recommend using a different insurance broker than this one. They cost me several hundred dollars in lost wages and potentially more in legal fees if I had followed their instructions.
8 years ago (03-01-2018)

Went in to transfer title 8 minutes before close, and was sent away.
8 years ago (16-09-2017)