The Home Depot

There wasn't an option for a no star or a half star. They never have anything in stock. How do you not have a single type 1 hard hat in stock. They don't check returns and put broken stuff and items missing pieces back on the shelves. Electrical is generally the only department you can get help. Tool rental and paint aren't bad, because you can literally corner them. Management stands in a circle and shift around the store in a huddle. You can ask them for help but they just call someone or turn to the first employee they can find and get them to help you instead because they honestly have very little product knowledge. The company is cheap and divides hours according to district not to store so it doesn't matter how busy a particular store is, if the district is down, expect to find no one while they save money on hours. Also to save a buck they cut their summer hours back so expect the store to close at 9 instead of 10 at the start of August. I can not wait until Lowes comes to town and kicks their butts it's time they got a wake up call.
7 years ago (22-08-2017)

Most of the staff we spoke to was knowledgeable and friendly. The cashiers are also lovely ladies. Lots of product. Great big store!
7 years ago (31-10-2017)

Last Wednesday evening I dropped in to get some technical advise regarding windows I purchased that did not seem to function properly. The window expert on duty went out of his way to open a sealed window to show me how to resolve my problem. When I applied his solution at home it worked perfectly. Great service - thank you!
7 years ago (18-08-2017)

This home depot in my mind is the best one in all of the ones I've ever been to, and I've been to a lot. Two times I've been here and they have been so helpful and friendly. The manager went above and beyond in looking after us in a purchase we made when there was a discrepancy in the price listing. I will definitely be back here even though it is a 2hr drive, it's well worth it.
8 years ago (29-05-2017)

My wife and I purchased a carpet before Christmas 2015 and paid extra to upgrade to the "high grade" carpet as we explained this was in a high traffic area of our house. It was pricey but we thought it would bring a breath of fresh air into the living room where we entertain. We noticed in the beginning of 2016 some pick marks in the middle of the living room. When we called someone in flooring at Home Depot (Peterborough), they told us that was fine...we could cut the "fluff" out and it shouldn't affect the carpet and that it was normal for this to happen. Time went on and, as with all high traffic areas, a lot of vacuuming takes place as well as furniture moving (new furniture brought in) and now we can visibly see the seam in the carpet right in the middle of our living room. We've been told this is due to a couple of things...poor installation, and a lower grade of carpet. When I called the store, they informed me it is out of warranty and there is nothing they can do about it. I told them there is...I will let everyone know not to buy from a large box store that cannot put out a quality product nor install it properly. I wish I had known it was going to end up like this before the warranty expired...but would have my doubts on what Home Depot would have done to fix it. Absolutely disgusting with the amount of money we paid and a year and a half later it looks like this. I will be more than happy to share this photo and story with others and take my business elsewhere.
8 years ago (20-06-2017)