The Brick - Langley

I hope I could check here before I purchased. I am losing patience to wait my sofa for 2 months, maybe it is ordinary delivery speed to The Brick, anyhow I am sure their supply chain and CRM systems has big problems. As clients, I was told just to wait. We had birthday party and thanksgiving family gathering without sofa! How brick make your customer first slogan in this way!!!
7 years ago (27-11-2017)

I JUST left this store, and it was by the far the worst experience ever. These people do not know what 'customer service' means. I came here straight from work in my work clothes because I have no other time and I didn't want to miss this sale. Well, the moment I walked in, I got rude looks and NOT ONE person came up to me in the store asking if I needed help. They're all standing talking together caring less about actually doing their job. Last time I checked, CUSTOMER'S COME FIRST!! No?! I actually had to ask one of the stockers on the floor to show me where a specific couch is that I saw online. As I was leaving I stood near them looking around hoping one of them would come up to me, but then two ladies walked in and BAM, one of them walks up to them! Are you kidding me?!?!?! First of all, I still look decent AND I have money!!! Brick Langley, you just lost a customer!! Congrats and good luck with your business!!
7 years ago (23-11-2017)

All the underhanded tactics they use to get you to buy more stuff and more expensive stuff is rediculous. From their warentee that you can get the value back... if you buy bedding or furnature over $500 for 3 months after the warentee expires. To the, we will only install it if you buy brand new hoses, this, or that other item. My worst experience was picking up an item and they couldn't find it. I did manage to convince then to deliver it when they finally found it.
7 years ago (21-11-2017)

This is honestly the worst place to buy furniture/appliances. The salesman mislead customers for commission and the manager Joanne treats customers with such disrespect. It's been 6 months of me trying to get my products (Sofa's/Refrigerator) after everything I received was damaged, incorrect items and back ordered. Spoke with manager named Aman who lied and went back on everything. She involved the operations manager Joanne who was unbelievably rude. She did not offer to resolve the problem and left me with no options. I've never dealt with such poor customer service in my life. Especially after I've spent thousands of dollars at their store and even purchased extended warranty. Joanne is very rude and confrontational she told me that it was my problem. Very unwilling to help.This location is a joke and they don't stand by their word or their products and only care about the bottom line for the store and their commission and not the customer. DON'T SPEND YOUR HARD EARNED MONEY HERE!!!!!
7 years ago (04-09-2017)

They have a great selection with reasonable prices. Lots of room accessories as well ask for Sam.
7 years ago (09-11-2017)