T-Mobile

Purchased a screen protector for my new phone for $50 and after 3 trips to the store I could not get it to work and after pulling it off I discovered there is no glue behind the display. Eventually got back to the store to return it and showed them why it was a bad product they refused my return and said "we don't return screen protectors" bad return policy. I am currently on the phone with TMobile corporate and they are attempting to get them to return the screen protector will update if it is resolved
8 years ago (07-12-2017)

Would give zero stars. VERY pushy salesmen who gang up on customers to pressure and wear them down to purchase redundant products. One employee even made off with one of my brand new, expensive af screen protectors. I generally loathe going into tmobile stores, but my most recent visit exceeded expectations. Zero stars.
8 years ago (06-11-2017)

The t mobile service is horrible in our area, especially if you go out swords seen or beaches, but the customer service is wonderful. Zeke was always very helpful
8 years ago (01-07-2017)

I have been to this location multiple times traveling 45 minutes because it is the closest t-mobile store in the area. Each time I've been there they haven't been able to answer my questions without sounding like they were not knowledgeable. I won't return to the store here in Yakima for this reason and the fact that the staff that I worked with seemed very unprofessional. I will drive farther to get service from a different store in the future.
8 years ago (15-02-2017)

Only had one bad experience. Honestly once in a while they don't make sense. But at least there not as lying scum bags as Verizon (Got lied to by the, so many times didn't even know it was a lie until the bill came in >..> ) But Other than that there is very nice staff and people and don't seem to get bothered at all either with questions. When we signed up we got free cases on some phones and discounts on one case for an iPhone. Not bad at all :) not even the crappy carrier I use to have did that (Boost Mobile) and Sure. Coverage isn't the best but so far its better then Boost with more LTE everywhere and better yet, we have a Signal booster. Lol
8 years ago (20-01-2017)