AT&T

When you walk into this AT&T store you'll find a bright and clean store with all the newest gadgets available for sale! They've done the same thing as other places like the Apple Store and essentially gone away from the traditional kiosk or service desks. Instead they've gone for the trendy approach and have the sales people come to you wherever you are in the store and talk with you. They do most work off of their tablets. They do have a couple of round tables and benches that you can sit down and talk at. This really isn't my thing, but they do a decent job. On this trip, it took about 10 minutes to talk with someone. The store is fine, it's the service that I have an issue with. We've been really frustrated recently with the spotty coverage the Yakima area. Places like the airport have minimal coverage...which is quite frustrating. For the last two days we've been without cell phone coverage at our house and we had a minor medical emergency and we were not able to make any phone calls (we live in the city, not out in the middle of nowhere). Frustrating? Yeah, you could say that.....ultimately I can't recommend it cell phone service provider spotty coverage when it mattered most. When I came in and complained it was the first time they put in a notice to the company to have service technicians fix the problem. Don't they monitor their network? I have to drive 6-8 blocks to get any coverage at all......Maybe this is an isolated incident, but come on! All of these cell phone companies have plenty of things to dislike about them. Unfortunately for AT&T, it has been the cellular coverage that's my major gripe. Since that's the only thing I'm paying for, I can't give more than two stars. Service at the store was okay, but the overall network has been marginal at best. I personally think there are better options available for your cell phone needs.
9 years ago (13-05-2016)

By far the worst AT&T location in Yakima! Used to come here cause it was convenient cause of the location but after seeing how there manager and management runs the place I would never come back and I would not recommend this one to anyone, customer service was mediocre, takes after there manager for sure, but if you are an AT&T customer like my self I highly recommend the one on Yakima avenue across from regional hospital, there a great spot and have great customer service there and I will be taking my business over to there location cause I wasn't impressed with this one. AT&T on Yakima Ave is doing something right and I encourage everyone to see for yourself
10 years ago (22-08-2015)

Good customer service
7 years ago (28-10-2017)

If I could give negative stats I would, this location has the worst customer service that I have ever seen. I was greeted at the door and put on a waiting list and told my wait would be 5 mins. After still waiting 20 mins the current Manger told her staff she could take a break with 5 guests on the waiting list. If I had not drove from Cle Elum an hr away I would have walked out the front door. I am really hoping that this is not because of the color of my skin.
10 years ago (15-04-2015)

Fast service, willing to help as much as possible with issues, knowledgeable.
8 years ago (07-10-2016)