Sweetwater's Donut Mill

I will gave this rating because the donuts are good but the staff is horrible. We have gone to this location since 2010 and have never been treated in the manner that we were treated today. We just walked out of the building and I could not wait to write this review. I purchased a dozen donut holes, several other donuts and cider. The boy in the pink shirt stuffed all of the donuts in the smallest paper bag that he could find (not taking allergies, the desired taste, or smashing all the donuts into consideration). When I asked for separate bags I received attitude. Almost every staff member had their phone out laughing and giggling about god knows what. The store is out of everything, they actually had to turn several customers away in a matter of 3 minutes that I was there because they couldn't make the most popular donuts. Staff had no clue what filling was inside of the donuts. They had to open it and lick it right in front of me. We love the donuts but customer service is very important to me. Last but not least the gloves is my biggest concern. Do not open my bag and slide your hand inside of it without a glove. The staff touched their hair, rubbed their face and then grab a bag stuck their hand in to open it. Each member walked around with one glove on the hand that they use to pick up the donuts (must be able to keep the phone in the ungloved hand). It was a terrible experience and we will not go back. Sad that I must say the girl, boy or guy...where are the name tags?
8 years ago (05-11-2017)

Not a fancy artisanal doughnut joint. Just a good old fashioned, homey spot with delicious, irregularly shaped, giant sized donuts. They prepare all the standard flavors and a bunch of wacky flavor combinations that will make you feel like a kid again.
7 years ago (30-12-2017)

Delicious donuts and coffee, and staff is super friendly. Always a great treat when visiting Kalamazoo.
7 years ago (01-01-2018)

Delicious! Be sure to get there with plenty of time, in case there's a line. There are a few tables, so you might have to get yours to go. Inexpensive donuts, delicious flavors - you won't wonder why this is a Kalamazoo tradition.
8 years ago (09-09-2017)

My favorite donuts anywhere! Great prices, delicious flavors, nice staff. I love that they're open 24 hrs. You can get your fix anytime. I always make a point to stop by when I travel to the area.
8 years ago (23-07-2017)