Insomnia Cookies

My brother bought me some of these cookies. Quite tasty. We stopped in to look around and the reason I'm holding back a star is because for a cookie store there didn't seem to be a lot of variety. A lot of what you would expect but nothing that really made them stand out. Being open late helps with the post bar munchies though.
7 years ago (10-10-2017)

Let me start by saying I normally love ordering from Insomnia. It’s a nice treat to order at the end of a day. I ordered a Sixpack at 8:37pm for my girlfriend and I. Normally orders are delivered in about 25-30 minutes. After waiting 45 minutes for mine to be delivered, we tried calling the store to find out if there was an issue, but waited on the line for 20 minutes and got no answer. I decided to head into the store to check on the order. The store had no customers, and three people in the back. When I asked about the order, now an hour and ten minutes since the order was placed, I was told it had just left for delivery. No apologies. No explanations. So I returned home and waited until 10pm until my order was finally delivered. I’m not necessarily upset that the order took so long. Things happen. But the fact that there was no explanation and no apparent reason is what upsets me. That I couldn’t get anyone to answer the phone when I called and that the service I got when I drove to the store was unsatisfactory is what upsets me. I hate to say, but I’ll be thinking twice about ordering from Insomnia again.
7 years ago (11-12-2017)

Ordered cookies and ice cream to be delivered for a co-worker's last shift. We ordered at 10:30 with an estimated 12AM delivery time. Shortly after 12:30 we called and were told the driver hadn't left to deliver because we didn't answer the phone, which was a lie, working in an emergency department we always answer. They stated they would bring the order right away. Around 2am I called and was told the driver hadn't left yet because he was concerned about being towed for parking. There is a loop for dropping off patients in front of the department that other delivery services use all the time. I have never seen anyone towed. My co worker was leaving so I cancelled the order. The person handling the phone did not even apologize let alone offer anything to keep our business. Do not expect cookies if you order from this location.
7 years ago (29-07-2017)

THE WORST customer service I've received in a very long time. Asia made me feel less than welcome and as if I was a burden to wait on. She was REALLY irritated when i ordered more than one item. Several warm cookies were thrown on top of each other so they stuck together in the box. If I could rate lower than 1 star I would. And as I promised Asia when I told her how rude and nasty she was, I'm sending an email to the corporate office to share my 1st (and last) experience as a customer here. Obviously no concern for repeat loyal customers.
7 years ago (06-11-2017)

Though it was very rich and filling, I was able to eat all of it and it was very good. I got the brownie with moose tracks ice cream on top and it was delicious.
7 years ago (16-10-2017)