Swarovski Southgate Shopping Centre

No shortage of help in this store, not sure if they have more items on display than the West Edmonton Mall location or not but it seems like they do

I came here looking for a Christmas gift for my mother. There was a very nice selection and an associate helped me find the perfect gift. She made sure there were no issues with the item before I paid. She was knowledgeable about the products and had excellent customer service skills. I felt a little rushed to make a decision as I was debating between two items, but it was still a wonderful experience.

my favourite place for upscale crystals men's and women's jewellery

I would like to share my experience shopping at southgate centre location for the first time. Staff members are very friendly and helpful ,especially the one named Joy. She's quite knowledgeable when one of the staff member doesn't know the component of the earring stick she was able to answer the materials that used to make earring pole. She is not pushy and give me time to shop in the store without feeling pushed to buy. It is a total different experience I had at West Edmonton Mall, staff members AT WEM were on their phone and no one wants to talk to you unless you are standing at the cash register to pay. Hope southgate team will keep their good service up and this is my new favourite place to shop for jewelries for families. Good job southgate !

Wonderful experience at this location, an earring was defective and Joy helped me order a new pair and even had it shipped from the Calgary location for me. She exceeded my expectations, thanks so much

I went to buy one of their Chinese Zodiac figurines today. It was priced at $75 in the store. And the night prior it was again listed at $75 online. Now the problem federal crime wasn't until the merchandise was in the chasiers hand's with my payment out, where I was just then informed that this $75 item was now $20 dollars more!!! Their excuse was that apparently "Swarovski had just changed the pricing on a bunch of their products that morning, and the didn't get to changing any of the prices in store yet", And I was there at 630pm, and indeed they hadn't changed ANY of the prices listed in the store!!! So I was either forced to pay which I did with protest the unexpected and extra $20 or just walk away without my anniversary gift for my significant other. In Canada this is a federal crime known as "Bait and Switch" and the retailer is always suppose to sell at the listed price until otherwise changed, for all customers to see. So I feel cheated and I will be pursuing action against this store to get my $20 plus GST back for what should have been only a 75 dollar item. The way the store and employees handled the situation was completely un ethical. I will be also filing a complaint with West Edmonton Mall that one of their retailers were bait and switching their customers all day. And lastly, this is just sad. I'll never trust that company again. I have bought nearly a dozen figurines for my S/O over the past 3 years and now I'll never shop there again. I don't abide by greasy and criminal like sales tactics. Shame on them!

I went to WEM Swarovski and looked for a ring for my wife. Unfortunately they didn’t have the size I want and the staff there somehow pushed me to purchase a wrong size which didn’t fit my wife at all. I have to go to south gate store to exchange it. The staff at southgate all greeted me and helped me find the right size and picked out something else to match the ring. After couple weeks we came back to shop at southgate Swarovski again, they recognized us right away and asked about how do we like the items we purchased last time, which made us feel so special and we really appreciate that!

During this difficult time I understand malls and stores have reduced hoirs. I made a pirchsse and needed to ex hange it. Today i checked on line where it said the storr at southgate was open. I made a special trip to the store only to find it was closed. A small clock o the door said they would return at 320pm. An employee came to the door and informed me they her and at least one other emplyee were having lunch come back in an hour. I had no other shopping requirements and would not be in a position to return for several days . So I waited. Upon returning for the 320 opening I find the clock has now been changed to 330pm. If you are going to have staggered hours you need to update the online information and provide proper store front signage informing customers you have staggered hours. What a waste of my time and poor customer service

Not a good experience with HOA, she treated my family as if we were going to steal something, she took a bracelet from my wife and asked her were did she took it from and place it back into the display, wouldn't recommend this store to friends or family. I'm giving one star because I can't give less.

The service was terrible. Walked in and asked about a particular item that was on the website. The 2 female staff members could care less to help. Pointed and said “ whatever we have is over there” well not really what I expected from a high end jewelry store!!!! Will not go back. I did order off the web site but it was less then ideal.

Directions to Swarovski Southgate Shopping Centre with public transportation

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