Mappins

I found an incredible diamond set of earring and necklace at Mappins and I was thrilled with it! I was assisted by Kathy and she was very patient with the arduous task of choosing the right design I had in mind. Because of her great product knowledge and excellent customer service I was able to pick a very unique piece and was stunned with the quality of product and the value of price I paid. It has been a great experience and everyone in the team are very friendly therefore I would highly recommend Mappins to family and friends!! Cheers!
8 years ago (26-05-2017)

Was taken care of very quickly and in a friendly matter, for a simple box chain necklace. Reasonable pricing and service warranty, cannot speak to servicing speed or accuracy.
8 years ago (18-11-2017)

After ring shopping in 5 stores in Southgate centre I came across a lovely sales lady named Tracy. With this busy world we live in at times it's extremely rare to find old school customer service ... Where you aren't rushed and don't feel obligated to buy, unlike other jewelry stores where you feel you are pressured or being surrounded for a sale. I definitely feel at home here and will leave with a smile knowing I was listened to and cared about. Thank you for my experience Tracy, I will definitely Pass on the passion you have for your craft, So that others may feel and as I still continue to feel....great about my experience. My Wife absolutely loved her ring.
8 years ago (19-05-2017)

Had recently purchased a bracelet from Mappins Southgate center! The sales ladys name was Michaelle, she took the time to give me information on diamonds and diamond purchasing. She also cleaned an older ring for me while she was at it. I was very impressed by this sales lady and her non pushy sales. Will definitely be back for any other purchases in the future! Thanks again Michaelle!
8 years ago (18-05-2017)

Our experience has been awful. We bought our ring over a year ago and still do not have the right diamond or any of the certification for the ring my fiance is walking around with. Nobody can tell us the value of the ring she had for the past year or when the one i actually paid for will be ready. Tracy and jannice only ever deflect and say it is someone elses fault. They dont call us on the time frames they give us, instead they wait until we show up 2 or 3 months later asking for an update, just to tell us oops again. Tracy was very rude and said she doesnt care what reviews they have and will call security. Crazy bad customer service, our wedding is approaching and i doubt we will have the ring i paid for.
8 years ago (17-05-2017)