Sunfood Supermarket

I had a really terrible experience with this supermarket and will report to various government authorities about this terrible and endangering experience, wishing to warn the public NOT TO PURCHASE FROM THUS SUPERMARKETnn23 SEPTEMBER 2025nnTO WHOM IT MAY CONCERNnnI am writing to formally express my serious concerns regarding a distressing incident involving the sale of rotten beef slices at SUNFOOD SUPERMARKET on September 20, 2025. This experience not only affected me personally but poses a significant risk to the health and safety of our community in Markham.nnUpon purchasing the beef slices, it was detected that they were spoiled. In an effort to rectify this situation, I approached the supermarket for a refund. Unfortunately, my request was denied due to the lack of a physical receipt. However, the QR code 726670517050 on the packaging - see picture enclosed clearly indicated that the meat was supplied by CBC TRADING MEAT WHOLESALE, and then redistributed by SUNFOOD SUPERMARKET and landed on our household with our purchase on 20 SEPTEMBER 2025.nnWhat was particularly distressing was the treatment I received from the customer service staff and managers at the SUNFOOD SUPERMARKET located at Denison Centre, 1661 Denison St, Markham, ON L3R 6E5.nnNot only was my request for a refund or exchange dismissed, but I was also met with rudeness and disbelief regarding the quality of the product I had purchased. This level of customer service is unacceptable and most importantly these spoiled meats impose serious health risks to residents of Markham who are buying these same types of products from SUNFOOD SUPERMARKET.nnThe implications of selling spoiled or rotten meat extend beyond individual complaints. It poses serious health risks to consumers, including foodborne illnesses that can arise from consuming contaminated products. The continuation of such practices not only jeopardizes the health of residents but also undermines public trust in local food retailers.nnI urge you to take immediate action by investigating SUNFOOD SUPERMARKET and their practices regarding food safety and customer service. It is imperative that measures are put in place to ensure the quality of food products sold to the public and to protect consumers from such hazardous situations in the future.

come here regularly to buy groceries for the week. Overall, the meat selection is good, and the vegetables are generally fresh and reliable.nnHowever, the fruit quality can be hit or miss, and it’s easy to get burned. For example, I’ve bought peaches twice that looked fresh on the outside, but were already rotten inside. I find it hard to believe the store isn’t aware of this issue.nnThere was also one occasion when I was overcharged for an item I didn’t purchase. I’m not sure how it was scanned that way, but after raising the issue, I still had to go to a different counter myself to get a refund.nnI never expected something like this to happen here, which made the experience particularly disappointing.nnOverall, good for meats and vegetables, but fruit quality and checkout accuracy need improvement.

Sunfood Supermarket is a fairly decent Chinese grocery store that offers a wide range of everyday essentials. One of the biggest advantages is its pricing. Compared to other Chinese supermarkets in Markham and the Greater Toronto Area, the prices at Sunfood are generally more affordable, especially for basic groceries like rice, noodles, snacks, and sauces. For budget-conscious shoppers, it can be a good place to stock up on staples.nnThat said, the quality and freshness of certain items can be inconsistent. The produce section is quite large, but fruits and vegetables are often hit or miss. Some days, you might find fresh greens and ripe fruits, while other times the produce can look wilted or close to spoiling. The seafood and meat sections are similarly unpredictable. While they do carry a variety of fish, shellfish, and meats, they don’t always appear fresh, and the smell in the seafood area can be off-putting. The bakery and dairy sections are serviceable, but again, freshness is not guaranteed. It really depends on when you go and how recently the stock has been replenished.nnIn terms of store layout, Sunfood carries most of the essentials you’d expect from a Chinese supermarket. There are plenty of frozen goods, packaged snacks, sauces, dried goods, and refrigerated items. However, one noticeable downside is the removal of their BBQ and gourmet food section, which used to be a popular feature. Without that, the store lacks some of the convenience and variety that other supermarkets in the area still offer.nnCustomer service is another area that needs improvement. While not all staff are unfriendly, many of them come across as indifferent or unhelpful. It can be difficult to get assistance, and there have been times when staff seemed annoyed when asked questions. Additionally, the checkout experience can be frustrating. It’s important to carefully check your receipt before leaving, as there have been instances where items were accidentally overcharged. Also, many of the items that are advertised as “on sale” are either close to their expiration date or already expired, so it’s worth taking the time to inspect those items closely before purchasing.nnOverall, I shop at Sunfood mainly because it’s close to my house, and it’s convenient for quick grocery runs. However, if I had more time or lived closer to other options, I would likely choose a different supermarket with better product quality and customer service. Sunfood is okay if you’re on a budget and need something fast, but just be aware of what you’re buying. In the end, you get what you pay for.

Sunfood Supermarket is a large Chinese supermarket a bit north of Pacific Mall. There are some relatively busy times such as weekend afternoons but because the store is so big, it's not noticeable in congestion. Note that there are only a few lanes where credit cards are accepted and there is a $20 minimum spend to use credit cards. Pricing is competitive with other large Asian grocery stores.

Sunfood is my go-to for affordable Asian groceries and unbeatable weekly specials . The bakery alone is worth the visit—fresh egg tarts often still warm!, pineapple buns, and croissants at prices you won't find elsewhere .

Directions to Sunfood Supermarket with public transportation

---