Spartan Gymnastics

I called this place to book my 1hr gymnastics session for not one child but two 10 year old kids. I was told come 15min early and was told that i can come in for a Saturday at 10:45am (session drop in for 11am) . My Daughter has been asking for this moment from since she was 6yrs old. That's 4 years of being begged to go to a gymnastics area where she can practice. So imagine the build up of excitement. its been years of excitement. Her and her best friend picked out their favorite gymnastics outfits and they were up early at 7am practicing that same morning. It took us a good 40mins drive as the location is in etobicoke and we live in the east....WHEN WE GOT THERE , there was a 6yrs girl birthday party and ABSOLUTELY NO ORGANIZATION at the front door. WE stood there (both girls eager as can be to get out there) and waited for a blond lady (who i'm assuming is the owner) with glasses on to rudely say "yes" to my kids when we reached the front desk. Towhich both girls proudly handed her their groupon coupon. She said sorry but there aren't any sessions at this time. I immediately turned red. WHAT? I called, spoke to a rep who specifically told me to come for this time? ARE YOU EFFN (WANTED TO CUSS BUT DIDN"T) for real? Once i stated I called and spoke to someone she grilled me for the name of the person and time I called. THE ONE TIME I DIDN"T WRITE IT DOWN: it came to bite me in the arse. I said listen my kids are very excited : it's one hour and we drove all this way> SHE LOOKED AT ME and gave me the weakest sorry nothing i can do speech. I was livid. THe groupon says call to make reservations: tried that and they said nope just come in. I specially asked for the jump times and was told NOPE they can't come in at the door and not offered NOTHING to make it better. HORRIBLE CUSTOMER SERVICE! SHE WAS SO RUDE I couldn't believe it. I understand that it must be stressful but you just single handily made a dream of my child's for 4yrs become DIRT. She cried in the car. SHOW SOME COMPASSION. THE MISTAKE was on your part (and i recalled the lady's name who told me to come for 10:45 at this moment ....but at this point knew that there was no point b/c she still wouldn't let us in )..I HOPE MY NEXT TRY WONT BE AS MISERABLE. b/c when i promise my kid something: i follow through.
8 years ago (26-09-2017)

Very unfriendly staff who refuse to take any accountability for their young customers' (you know, the actual kids!) experience. Felt more like a kids birthday party assembly line. Get them in and out asap. Place was packed with confused families and staff seemed annoyed that it was full of kids. Parents of course are left on their own to figure it out. My reco, take fewer bookings, have a staff member (ideally one who likes kids) welcome families, direct them to their party room, and set expectations with the kids and parents. As it was didn't feel too comfortable leaving my daughter unattended.
8 years ago (09-05-2017)

Wish I could give them zero stars. Management is rude, dismissive, and solely focussed on taking your money by nickel and dimeing you at every turn. Churn through teachers. Kids spend most of the time running about and not working on skills. And now they host birthday parties DURING class time so kids don't have access to the expanded area. Don't even get me started on the branded sock stupidity. Steer clear. After over 2 years, 2 kids and $4K we've had enough of being treated like it's a privilege to give them our money. Bye bye.
8 years ago (25-06-2017)

This place is awesome! They have everything you could ask for. Trampoline park, rock climbing, foam pits, slack lining, big blowup soccer balls, exersice equipment and tonnes of aquariums filled with exotic fish. What more could you want. Can't wait to go to the next open night.
8 years ago (06-06-2017)

What an amazing trampoline park! The staff are well organized and the kids are having a great time here.
8 years ago (06-06-2017)