Southbank Medical Centre

This is the most worsted experience of having a family doctor and clinic in my life, I have Been trying to book an appointment more than 3 weeks, had 14 calls, 5 messages and about 9 appointments web request through their website to see Dr.Allaw. No one call me back or even answered. Due to sever pain on knee went as a walk-in client and been told I have to wait until receiving a call from Dr office. Do not waste your time and nervous.

This place used to be DIRTY and complete trash, it's been years since I went here but I gave it another shot and the whole place got renovated so it's cleaner. It opens at 9 but people line up outside at 8am and Ahmed who works here keeps it SO ORGANIZED only 4 in at a time so it is fast. Ahmed is great, he tells the rules while not being rude unlike the woman receptionist with glasses she I'd SUPER RUDE. The doctors rooms themselves could definitely use a clean wipe down there were fingerprints and dirt on the bottoms of all surfaces and this area could use another walk in clinic! But both of those are city problems and issues not this clinics fault. Ahmad you rock, Southbank if u lose Ahmed u will suck

So Gratefull to still have this Clinic to serve us. The Staff are pleasant the Dr. Well presented and knowledgeable. To see people dump on them and take them for granted I say, perhaps you should try their job for a day, respect and kindness are easy , and when you are sick be thankful you have a place to go and be taken care of. Much Gratitude from this Girl, Thank You

I wish I looked at this rating before going to this clinic. Very poorly run place. Long wait times. Very inconsiderate of your time and reason for visit. Receptionists are rude. Waited 4 hours after they told me it would be 45 minutes. Wouldn't give me any info and took it offensively when i asked about what's going on. They just leave you waiting and never knowing if youre actually going to see a doctor. Don't go here. Trust me the stress isn't worth it, especially if you're waiting with small children.

I completely understand a long wait for a walk in clinic but at least be transparent. There is a line up outside that makes it seem like the wait will be an hour at moat and then you go inside and are told it's 1.5 hours more minimum. An employee was coming in and out constantly so it would take 2 seconds to say "Hey, there's a much longer wait inside as well" instead of having people waste an hour outside to be told to wait another two inside.

I had an excellent experience at Southbank Medical Centre today. There is not many clinics open on Sundays. They were able to take me in. It is very busy at this clinic and you do need some form of patience, yet the staff works very hard to make the waiting time as minimal as possible. Thank you for your hard work :.

No one picks up the phone and no voicemail is available for those with no family physician or people looking to get walk in information. Also in person registration is also uncomfortable as you have to disclose your medical issue in front of the whole wait line. They also don't follow up on tests results or look at them for weeks or so I've been told when following up leaving many still in pain. They are one of the only close location in my area and open later then most hints the one star so I will still need to go there at time but if any other clinic is closer accept that they will have better care

The doctors were amazing. The walk in administrator was VERY rude. I called this morning to ask a question just for the women on the call to be super disrespectful and irritated over me just asking for clarification. By the end of the call she hung up on my face before I was done my sentence. Irony of it all was that I was gonna make sure I didn’t upset her by asking clarification and apologize to her if I stressed her out. I am not one to write reviews but this needed to be said. They need new staff or at least customer service lessons. It’s clear the staff could care less about the office.

I hope that the doctors and other secretaries are courteous, professional and empathetic. Unfortunately, I don’t have the name of this lady that is at the front desk, but she is rude and agressive. And if these are two of the qualifications you must have to work there, it is a shame. People go into clinics because they are unwell or are accompanying a family member who is unwell. And now that finding a family’s physician has a become a challenge, it is making things even more difficult. So respect should be put forward to appease people, especially if incoming “patients/ clients have shown staff and other people around respect.

Update: The next day when I went back, the front desk staff and doctor who helped me were absolutely wonderful. Original: Waited in line only to be turned away because the current walk-in doctor "doesn't do forms". There was absolutely NO indication of this, and when I presented the issue to front desk staff they were rude and dismissive.