Shoppers Drug Mart

I don't think customer service exists here. I went upstairs to the pharmacy to pick up some drugs and I wanted to check with the pharmacist to see if the drugs I was planning to buy could be taken together. A girl at the counter who was not a pharmacist told me to wait. I asked her about how long the wait will be, and she looked extremely annoyed, rolled her eyes and brushed her hand to a direction and told me to wait. It was as if I asked a vulgar question when I was only inquiring about how long the wait would be, as no one else was lining up there. When the pharmacist finally became available, she was also impatient and did not seem to care about my concerns. If was as if I should just help myself and get the drugs, pay and get out of there. Despicable.
8 years ago (04-11-2017)

Great brand selections but not all products get price listed, too lazy to check price one by one with shop assistant, so I gave up
8 years ago (18-09-2017)

Lost my dignity, got yelled at, and left emotionally and physical distressed I walked in, sick with severe cold, had a half an hour commute, and realized I may be on my period. So I rushed to the nearest Shoppers drug Mart. I talked to a lady working for the cosmetic section and asked if I could use the washroom to check if I had my period or not. She gave me a hard glance and said there was no public washroom. I was already on the brink of distress, but she showed no sign of sympathy. I felt helpless, defeated, and ignored. She did not treat me with a shred of customer appreciation, a shred of humanity. I bought a box of pads and left to find another washroom as soon as possible. But I had already stained my underpants and pants. Already damaged and distressed, I went back to the store to find some form of apology. Instead, I'm met by with her reluctance to give me her name, proceeding to walk out. Another man, who was working for Shoppers although he was not wearing Shoppers clothing, started to condescendingly retort, "YOU'RE COMPLAINING BECAUSE THERE WAS NO WASHROOM?". He proceeds to repeatedly yell that at me in front of everyone. Already mentally distressed, I started crying. At which point he simply brushed me off. The other employees in the store proceeds to give me the cold shoulder. The assistant manager obligingly giving me the corporate treatment, apologizing that there is no washroom. But it wasn't about the washroom, it was about being treated like a human and given some sympathy. After the assistant manager apologized about no public washroom, I walked out the store again, knowing I wasn't going to get my point across. However, I was already sick and distressed enough to cause a 10 minute nosebleed. The picture below is taken at 5:45 of the aftermath of my nosebleed. So by now, I was crying and bleeding in the washroom. I don't think I would been put through so much emotional and physical distress if it wasn't for the poor behavior of these Shoppers drug Mart employees. Please encourage employees to be sympathetic and discourage employees banding up against a customer.
8 years ago (19-01-2017)

Staff and supervisors do not understand their own policies - the price guarantee applies a 10$ discount to the LOWEST price, not the mistake price. I will be calling Head Office tomorrow to rectify this issue, as the product in question was medically needed, and it felt very much like the staff was holding it hostage by not researching their own policies when questioned.
8 years ago (27-07-2017)

There lost prevention staff member is a over eager clown. That must get paid buy his busts and hasn't busted anyone in a long time cause he's picking anyone just hoping there a thief and suprised he has a job
8 years ago (30-04-2017)