Shoppers Drug Mart

This shoppers is one of the best shoppers in the area. I have always had great service, my insurance is never an issue unlike the other locations I've attempted to use. I've been going here for years. Staff have always been courteous, professional, are there to help when you asks questions. With the city growing things are always changing. I have always recognized the same kind understanding service.nnThanks for being a great pharmacy!nn

Horrible management and poor organized store, I was there looking for a vitamin product, I checked inventory online and confirmed 2 bottles in stock before I go. When arrived, I found out the vitamin area was under construction, they put the vitamin bottles randomly EVERYWHEREnot a certain shelf or a certain area! And price tags are disaster! When you try to look for help from the pharmacy team, all you can get is “I don’t know ” Store construction is NOT the excuse for someone stopping doing his/her job!

Very unprofessional pharmacy team. First time using insulin for my pregnant wife, who is 35 weeks already. This pharmacy offered no support and no questions nor care was provided. Bought home 3 months worth of supplies which is over $200 , and they did not even told my husband that needles need to be bought separately.nnDoctor asked if we can return the excess insulin and the response from the female African pharmacist is rude, brings out the policy and say they never will refund or accept any return. And shoppers do not provide supplies over one month.nnWhich brings a bunch of questions to us, why didn’t you say that in the first place? Why did you provide over 3 months of supplies which was not required ? Is this place here just to scam its consumers who required medication just to get back to their normal lives? Where is the care and responsibility?nnI think people need to know about this malpractice and should consider other pharmacies before shoppers.

The boutique staff were so helpful, as usual. They helped me match products that I was unsure about. Every time I have come here, I have received such personal care and I don’t feel rushed or pressured. I truly feel like the staff here prioritize customer service over sales which is important to me.nnI came to this store to make my purchases after being followed around instead of assisted at the Sunridge location because they thought I was going to steal. After having such a poor experience, it made me realize that I should make more effort to give credit where it is due. So thank you amazing ladies for working together to create the kind of environment I’m happy to spend money at!

I went in to grab my prescription today at 2:15 but the pharmacy said they don't provide a certain medication behind the counter because of the strength and that I have to go find it. Obviously this was a dr error as he put .1% rather than 1%. After trying to say this the pharmacy assistant said we don't even have .1% behind the counter and you'll have to find it in there pointing at the entire shoppers drug mart. I was like where, he said in the medications, then I said where in the medications, he said isle 9 on the right and stood behind his little desk and started flipping through papers. I still was unable to find the medication, went to the shoppers up the hill in Evanston and helped me pin point the medication right away. This location has 0 customer service skills, much like the other negative reviews on here and no one seems to be correcting it.

Directions to Shoppers Drug Mart with public transportation

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