Shell

I frequently visit Shell near my house energy drinks are equal to my coffee in the morning. I pay roughly $70-$100 a month in monster energy drinks depending on where I can find a deal. And over $1000.00 a year in gas and other purchases. ​Went into shell this morning to purchase monster energy drinks. The store was moderately busy with probably 6 customers in the store at approximately 7:50AM. Service was a slower then usual because the cashier was being trained. The trainer attempted to speed up the line by taking cash and the next register, unfortunately everyone was paying by card this morning. When I was next in line I put my monster cans on the counter but the total on the till was unexpected, coming to over $12 instead of the $6 + HST as advertised on the door when I came into the store. I informed her of the advertisement on the front door, and asked why I could not receive that deal. The Trainer informed me that the deal is now over, and quickly walked away from me to go remove the sticker on the front door, awkwardly leaving me with the person being trained at the desk and customers waiting in line. I embarrassingly waited for her to return to the counter so we could continue our discussion and correct the situation but once she returned she let me know the deal ended 1 hour ago and I was not able to get the product at the advertised price. I rebutted asking her to honour the price on the window regardless of my untimely arrival, at which she promptly refused and turned to the person she was training to ask for scissors to or a knife to remove the sticker from the front door. After she Walked away from me the the second time, I approached her and let her know I would be making a complaint. I was humiliated and unsatisfied with the level of customer service. I hope shell can rectify this situation and educate their employees on pricing standards and customer service, or I will not be returning to any shell station in the future. I hope this review helps future customers.
7 years ago (07-03-2018)

Awful customer service. My mom tried to use her $50 Shell gift card to pay for gas this week. The transaction declined. She tried again, and it declined yet again. However, when she later checked her card balance, it was less than $50. The receipt also indicated that money had been withdrawn. When she inquired at the station, the manager was very condescending and insisted that the money would be put back after a week. There was even a suggestive tone that my mother was being a fraud. My mother then called the Customer Service line and that experience was very similar and they even hung up on her. After calling a second time the following day, the representative provided the transaction history via email confirming that the money had, indeed, been withdrawn when it should not have, due to the declined transactions. Please improve the quality of your customer service so that humiliating and exhausting experiences like this do not happen again. Thank you.
7 years ago (10-11-2017)

Great gas station! Very clean store and polite staff. Convenience store has Costa coffee and food too. They have hot dogs, corn dogs, sausages, wraps, sandwiches, fresh fruit cups and much more! Items are regularly stocked.
7 years ago (31-08-2017)

I often stop by this station on my way to work in the mornings. Its in a prime location in that its right off a major street and at the corner of a controlled intersection, which is great since it doesn't get blocked when trying to exit. Five stars
8 years ago (25-02-2017)

Good place near the airport for gas and snacks.
7 years ago (03-09-2017)