ServiceOntario

Really good service here. People are helpful. I took online appointment and went here on time and I got my service on the exact time. I got my first time OHIP as a work permit holder within just 10 minutes. Even they will provide the health insurance form if you need. I faced no trouble no line up there. Smooth and fast service. I would recommend to take online appointment before going for the service.

Would give 0 if possible. Waited 3 hours only to be greeted by the rudest lady who after realizing our discontent for waiting made the process even slower as if on purpose.. overall awful experience

People are polite but wait time is too long. All the seats in waiting area filled but still they are not working together. Only 3 counters are working and sometimes 1. After every 30 minutes one guy go and take a break of 30 minutes.

Most terrible experience in my life!nIf you are not able to talk in the front desk lady’s language. She will disrespect you and misinform you!!nYesterday, when I entered the office front desk lady didn’t let me get a ticket and started talking in another language. When I said I don’t understand her she asked why I came for. Then she asked for a document that I didn’t have with me. I came back within 40mins with the document she asked for. The moment I entered the office, she shouted at me and asked me to wait outside!!! I was confused and I asked her why she is behaving like this. She said they are not able to serve me anymore! It was 4.20 and a few people were inside. I attached a picture of inside, when didn’t let me inside.nnWhile I was there she was informing other customers that they are fully booked for 2 weeks and directing people to other Service Ontario offices; however, on the west end this is the only Service Ontario that can extend health cards for certain people, and they don’t need the document she asked me for!!! I came to know this today after spending one hour commuting to go to another office and waiting in line for 2 hours!!!nAll in all, if you decided to go there except to be disrespected and misinformed!!

Immense thanks to Kevin, the supervisor, for his professionalism and kindness.nThanks to Kevin I managed to get my new Health card processed.nI would definitely return to this location and ask for Kevin again.nKevin made things work out for me. The rude woman employee, who initially helped me, should use Kevin as a role model.nWith gratitude to Kevin,nRosemarie Taylor