CIC office Refugee Processing

They request me for an appointment to finish my service. At 8:30 AM I was there and took my number then started my process. It was very crowded but everything was organized just following the instructions. After two hours I finished everything. They are very friendly and cooperative. The parking machine has something wrong with it and does not accept credit cards beware of getting fined! The fine of it, Is 70 CAD!

Worse ever service I experienced in my life is with Immigration, Refugees and Citizenship Canada.nIt has been 8 months since we applied for the PR renewal of my mother in law, and still have no idea when we can get it.nI have called them more than 10 times, and still there is no solid answer, while in their Web-Site it is said that whole process takes 38 days !!!

Received an invitation to pick up my PR Card from this IRCC center after 2.5 years.nnArrived at the center by 1pm as instructed in the letter with my COPR and original passport. The token was called out in 15 mins, the officer at the counter was patient and amicable, passport details were checked and the card was smoothly handed over.nnLocation conveniently adjacent the Kipling Station - didn't encounter any line ups and service was efficient.

Waiting for my kids first PR card for more than 1 Year.nI Called them two time and they told me to Send us Solemn declaration.nI sent twice but still not got any response after 2nd month of Solemn declaration.nThe System is Collapsed.nIt was not Canada used to be like this so Sad

Many reviews here are written by people who waited for a long time before being invited to an interview to this office. The frustration is understandable but it is directed at wrong targets.nnFrom my experience helping relatives here recently, this particular office operates quite well -- the daily routine of the initial interview at the window followed by a more detailed interview by a more senior immigration officer, if needed, is well thought of and as efficient as one can expect given the hundreds of people waiting to be served. The ticketing system works, only people invited for a given date and time are admitted with a letter inspected by security at the entrance. You can't just walk in here.nnThe real problem is caused by the government decision makers who increased the number of immigrants to Canada including foreign workers and students, and refugees - not just permanent residents to hundreds of thousands a year, but did not increase the number of immigration officers to handle the huge increase in the amount of work. So blame the government for that, not the service providers in this office who do their professional best to handle this flood of people.nnAnother systemic problem -- that of a complete disconnect between this federal office that handles your case with the call centre who often has its IT systems down or is unreachable due the volume of calls. The people at the call centre are mandated to provide generic explanations and have no way to influence the processing of actual cases. So if there is an issue, the person who needs service must write letters to the processing centre not the disconnected call centre I am talking about. The letters can be mailed or submitted via Immigration Ministry website. The former takes forever to process, the latter does not work properly due to m-a-n-y embarrassing bugs Arrive Canada fiasco is not the only one the current government owns. Hopefully a better government oversight will improve this sad situation. As an immigrant from earlier times I remember times where the entire immigration system worked professionally and efficiently. Blame the irresponsible government who can't manage these processes not the office workers in this office who are good at what they do and are compassionate Canadians.