Save-On-Foods

I really wanted to write a positive review for their bakery staff. Especially Joan I think, who is the bakery manager, she is very caring and put extra thought and effort into my grad cake. She knew exactly what to do and looked up the Usask colours. I will be back again, amazing staff and beautiful cakes for the prices!!

Have a wonderful experience instore today with Erwin! We chatted in the sale section, he talked me into some Easter candy and then wrapped up some flowers and a plant for me! 12/10 he’s the best!!!

Anyone you asked for help was happy to do so or find someone else who could help you better. Management went above and beyond to assist me in my shopping as I was from out of town. Selection was awesome. You don't find this kind of service very often anymore and they had lots of sales on in the store as well !!

Funny story - my daughter and I went to this Save On Food store on May 21 to order a birthday cake for my wife. We chose the style of one cake on the display shelf but STRESSED that we would need a freshly baked one tomorrow because the original label on the display cake showed it’s already 4-day old made on May 18. The staff, of course, guaranteed. The next day, when I picked up the cake, I noticed that the cake on display was gone. When I casually mentioned this to my family at home, my daughter said she remembered one within the circle of gumballs on top of the cake yesterday was in a slightly different colour. And luckily, we took a picture of the cake yesterday because she liked it so much. So, I compared the photo with the actual cake and discovered in shock that it was the SAME cake. In short, they lied to us about making a new cake, and instead, they only printed out a fake label to put on this more than five-day-old one, indicating it was packaged on May 22.nnI returned to the store today to file a complaint with the store manager. She is actually the same person who guaranteed a fresh cake three days ago. When I mentioned that I noticed the display cake was gone, she confidently said they had thrown away the old one on Thursday night May 21, two days before the original expiration date?!. I said calmly with a smile, “Actually, I know for a fact that you didn’t.” :-nnBecause of my undeniable evidence, they eventually admitted it was the exact cake and apologized, saying this was due to miscommunication in their process. They merely refunded me, well, actually, one dollar less than what I paid.nnI wonder: What type of ‘miscommunication’ made it okay to knowingly serve an almost expired birthday cake with a fake label to the customer? As a communications professional myself, I would recommend that the store manager listen carefully to the whole complaint story first before making any comments next time. That way, you will not tell another lie to cover up the previous lie, am I right?

Excellent bakery. Easy parking. They had everything I needed and it was incredibly clean inside. My compliments.