SAQ Sélection

Terrible experience with this store and brand, here is why.n1. I've had the Inspire card for over 10 years, my husband and I have been using the same card without any issues at any SAQ location. My husband went in to redeem our points rightfully so, we've spent money with your business and you now owe us this redemption discount and the lady at the cash refused to redeem the points. She also refused to acknowledge the address on the account is the same as the address on my husband's ID.n2. Incompetent staff - the lady serving him could not understand that someone born in 1990 is over the age of 18. While I am not good at math, I sure do know that someone born in 1990 is of legal age. She needed to run this through the calculator on the computer and have another staff member assist with this task.nYou tell me if you want this person handing you back change when you pay in cash.n3. Updated as I forgot to mention this last part - when it comes to redeeming your points WHAT A JOKE. The cashier gets an error 502 or 500 and doesn't know what that means so they turn the screen to my husband and they expect him to understand what the issue is and have the answer to fix it. They dont know how to apply a manual discount and have the account corrected later by the administrator, make no mistake this is in an effort to not provide the discounts owed from loyalty points.nExtremely poor practice and this is NOT how you increase customer loyalty.nThey will also proceed to tell you that points don't expire, which is extremely false, SAQ is actively sending emails letting everyone know points will expire on March 10th.nYou don't even know the policies of the company you work for and they put you in front of customers?nnThis is why many of your stores will be closing.nnSelf-serve checkouts are popular for a reason, these types of interactions on top of subpar language skills are why we are moving forward with the self-serve model.

Staff can't speak English and know nothing about their products. I've always shared my inspire card with my wife same address on file phone # etc but now all of a sudden I can't use it... Staff very rude and unprofessional

Nothing to say! My 1 star expresses it all.

Worst service ever! Two weeks ago, i went to your châteauguay store to buy bottles for me. This old lady at the cash was aggressive and asking inappropriate questions. She categorically refused that I buy my bottles because I was with my 21 year old son. She got me so angry with her mingling attitude, I left your chateauguay store to go to Mercier store with my same and only son and bought all my same bottles for me. THEY had an excellent customer service. Needless to say, I will never return to your store and neither anyone from my extended family.

Clean, well stocked and consistently following covid precautions. The staff are knowledgeable and give great recommendations. The store underwent a huge renovation last year and now the store looks far modern. I appreciate the regularly showcased products. **LGBTQ friendly