Sanctuary Day Spas Waterloo

Came here for my first ever facial and it was an amazing experience! It was very relaxing, I will be booking more services for sure!nThe waiting room was very lovely, it's the only thing I got pictures of because I was so relaxed after the service

I had the most amazing experience here at the Sanctuary Spa. My husband booked me in and the package he booked was hand selected. Amber, did an amazing job at creating the perfect package for me, with my husband’s help. If you’re looking for something to just go to, unwind, shut everything off and feel pampered and relaxed, I would highly recommend this spa. The staff go above and beyond to make you feel special. The package that was hand picked made me feel relaxed and I even got a break in between to drink some tea and soak everything in! Amazing, amazing, amazing. In the future I will make it a point to only go to sanctuary spa when I feel like I need a break.

I just had a massage with Bailey and she was absolutely PHENOMENAL! The environment was so beyond relaxing, and Bailey did an excellent job with the pressure in tense areas. She was super sweet and easy to talk to, and i’ll definitely book again with her!

Clean and neat lobby area. Too expensive for the quality of service. I had a spa package gift and was disappointed as there was no aroma in the room, The massage included just cold lotion applied to the body followed by ice cubes and hot stone. I would have appreciated a warning during the switches as it was more of shock with the cold and hot. The massage was just application of lotion mostly. The aesthetician left the room multiple times which keeps you guessing. I also did not get a RMT for the massage as they mentioned it was a ritual/body treatment not a massage which should have been made clear while booking. The therapist did not ask about my likes, dislikes or ay skin analysis either. She only wanted to know if I have had treatments/massages done previously. Too pricey for the quality of service, there are other better options.

Everything was great! The location, the atmosphere, the customer service! Only reason I gave 4 stars instead of 5 is because I was told my shoulders area of concern for massage were “not that tense” and the massage didn’t really help all that much for that specific area I needed help with since they did not focus on that area as I had asked… the entire massage was wonderful, my neck and back feel good but my shoulders definitely were and are still tense to the point when I rub them they crack. Will need to have another massage for sure.