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Saint Elizabeth Rehab Health - London

  1. London
  2. Colborne Health

Reviews, get directions and information for Saint Elizabeth Rehab Health - London

Saint Elizabeth Rehab Health - London
"St John & St Elizabeth Hospital is London’s leading charitable hospital providing exemplary standards of care to patients. Our Hospital is known for its calming and friendly atmosphere, industry leading Consultants, and excellent standards of nursing care.St John & St Elizabeth Hospital offers the highest quality of care to patients with an extensive range of specialist outpatient clinics and more than 60 luxurious private ensuite rooms. A continual investment programme ensures that our Hospital maintains the facilities needed to stay at the forefront of medical technology and achieve the highest levels of individual patient care."
Address: 649 Colborne St #1, London, ON N6A 3Z2, Canada
Phone: (519) 434-9814
State: Ontario
County: Middlesex County
City: London
Zip Code: N6A 3Z2


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I fell while in London and broke my hip. I spent a day in a bed at St Mary’s and was told it would be 5 days before surgery. Being from the USA the surgeon said I should go to a private hospital. I was transferred to St John’s. My surgery was the next day. I was very pleased with surgeon and hospital staff. Nurses were wonderful. The hospital food was the best I’ve ever had in a hospital. They helped me return home in a few days. I still need a bill to turn into my insurance co as I paid a deposit in order to get a refund. Can I get an email address?
Very positive urgent care experience! I visited today with an urgent issue and the staff were simply great, very friendly and positive and made everything tick. Within about 10 mins upon arrival I saw a nurse and a doctor and within an hour I saw an ENT expert for my issue. The treatment there and care was super good, keep up the good work!
My partner had a terrible experience, her Cateract operation left her without distance vision and with astigmatism in her dominant eye. Glasses do not rectify this. The administration phoned two days before the operation for their money, they were aggressive from the onset acting as debt collectors. It was their mistake, they did not send the bill to the correct email address. Surgery was the next day, she arrived early, administration, took so long to take her money , she was late for surgery. The pre operative procedures were hurried and incomplete. The anesthetist arrived in her room wearing a dirty overcoat, he did not ask the professional questions he should of, he handed her his bill. The Director of Nursing wrote that he did. My partner can prove that he didn’t have time to ask all the professional questions he should of. He did not bother to find out why my partner needed anaesthesia, believing that all she needed was ‘a gin and tonic’. On complaining all my partner has had is an insincere apology. It’s just one of those things that can happen. The anaesthetist was not aware that she had wet macular degeneration in her left eye, and dry macular degeneration in her right eye. He did not read the medical notes before hand. The director of nursing told her that she didn’t fill in Lifebox, and then subsequently apologised, admitting she had bit actually it didn’t matter, the anesthetist would have been able to see the notes on the day. Clearly he didn’t. She was conscious during the operation, which lasted 2 hours longer than it should of. And was conscious in the recovery room. The Director of Nursing told her that she imagined this, it was common to do so. This isn’t medically correct and is insulting. The Director of Nursing wrote that she got the anaesthetic she asked for, she didn’t. She was given less than she asked for. However, It is the anaesthetists responsibility to assess her, not for my partner to prescribe her own anaesthesia. She has been told that the operation went wrong because she moved. Why she moved is impossible to comprehend, no one knows and it happens sometimes. She has had no explanation of the damage caused, no follow up appointments, no care. No one has taken responsibility. The explanation of what went wrong is a series of disclaimers and lies. My partner believes that the hospital and the anesthetist they employed were at fault and wonders why the explanation is defensive, when they have no responsibility for care or aftercare and no need to abide by the Nolan principles of public life. Ps to post this we have to give one star, at least.!
Dr Liu was incredible. She calmed my nerves and was sympathetic to my personal circumstances. She did her best to minimise the costs to my consultation and patiently answered any questions I had. I was worried that a private doctor might try to suggest costly treatments but Miss Liu was candid about what would work and advised against unnecessary procedures. I went into my appointment a ball of nerves and left feeling supported and relieved.
Worst hospital I’ve ever experienced. Expect to receive charges of hundreds of pounds after weeks from your consultation without your doctor to mention anything to you beforehand. I received a poor consultation in which the most “important” advice from the doctor for a gynaecological problem was to drink kefir! My problem came back within 3 weeks and nobody cared to help after that. Go for another hospital if you have the chance, this is one of the worst in London.
Very disappointing experience with Mr Romi Navaratnam. He was 20 mins late for my appointment. As a doctor he didn’t make me feel secure nor reassured. Despite the fact I told him about my challenges he didn’t seem to be bothered. I saw him nearly a week ago and he never sent me his notes. I phoned/emailed his PA multiple times and requested his notes urgently so I can go ahead and pass his notes into some other specialist as I’m not comfortable seeing him again but never received the promised follow-up email. I would strongly advise anyone to not to see him.
I have recently had a septorhinoplasty at St John & St Elizabeth Hospital. I was originally scheduled to have the surgery at a more local Spire hospital, but due to Covid, this was cancelled last minute and then rescheduled at St John’s & St Elizabeth. Having read the reviews I was very nervous of this, as there is a lot of negative reviews. However from the moment of scheduling the procedure the contact from the staff, information provided, etc was second to known. They were very accommodating, sending out postal Covid & MRSA testing kits, due to the distance from the hospital for me. On arrival the reception & admissions staff were brilliant, all following Covid guidelines and wearing masks. There were no delays and I was checked into my amazing room ready for surgery. I was immediately greeted by my nurse, Norman, who was excellent throughout, especially as you are there, due to Covid, on your own. The room was massive, modern & immaculately clean, with a huge en-suite bathroom. I was taken through all the paperwork, visited by the surgeon & the anaesthetist, who again was very nice. Shortly after I was taken down to surgery and woke up in recovery, all the time being dealt with by caring, professional staff. Back in my room I was monitored regularly by Norman, see my consultant, delivered my pre-ordered food which was nice and then sent home with all my meds. I honestly cannot find one fault with the staff or service I received from this hospital. I have an uneasy feeling that these constant negative reviews maybe from the same disgruntled person leaving multiple negative reviews trying to lower the review score, as they are all of a similar tone, but maybe I am wrong. It is just hard to believe how so many people have had a completely different experience to my own. I would definitely re-use the hospital and recommend it to anyone else. Keep up the good work
Called their urgent MRI unit and booked an urgent MRI scan this afternoon as a private patient, paying for myself, somewhere to the tune of 800quid. Travelled for 1.5 hours, upon arrival found out they had not booked it! Parag Jaiswal who runs the unit first lied something about urgent patients, then turned out they had forgotten to do it! Nice job guys, good luck with this business model.
A circus and not a hospital. I came in, was told to go to the first floor. After I signed up and did all I needed, someone realised I needed to go to the second floor. There I was told to wait. After 30 minutes I was told I need to go admissions because I was never admitted. When I spoke to admissions they insisted I need a pre auth for my treatment from my insurance - WHICH I DO NOT! My insurance does not require pre authorisation. As the admissions officer was badly informed, rude, and argumentative - I just left without receiving treatment. All in all, an hour of my life was wasted.
The customer care staff are ignorant badly trained and lacking any compassion. I was so shocked by the person's attitude on the phone when I tried to book a same day emergency appointment and had to repeat myself several times. I actually had zero confidence they could help me so I elected to go elsewhere. Shocking that a private hospital could employ such badly trained deficient staff. Judging by the other reviews it would seem that I am not the only one who has had such a terrible experience.
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