Colborne Family Medical Centre

We were going to this clinic for most of my life and I have yet to say this but the receptionist is not pleasant to deal with. She never seems happy and needs to improve her people skills. We are in the process of changing doctors and had to put my 2 bits in.
7 years ago (10-11-2017)

Apparently, my doctor left this office and unbeknownst to me and without my knowledge or consent my medical records were transferred to another doctor. How I found out about it was absolutely unacceptable, I had some blood work taken for a specialist I see, a copy of which is sent to my family doctor, a receptionist from this office called me and instructed me to stop taking my medication and to come in and see a certain doctor, when I stated that is not my doctor is when I was informed of the "staffing" change that took place over a year ago. Normally, one could excuse a certain amount of confusion however, she was instructing me to stop taking medication that I was not on , for a medical condition I have never been diagnosed with, I can only presume that someone with access to my medical records would know my diagnosis and treatment. I do intend to take my complaint to the governing body because I believe this is completely intolerable and could be dangerous. EDIT; I wrote this review approximately 1 year ago, this morning I received a call stating that the doctor who now has my records is refusing to release them to the new doctor who has agreed to take me on as a patient, unless I pay him to do it. I have called the College of Physicians and Surgeons and filed another formal complaint and they referred me to a lawyer to in my area to deal with this facility. Please seek medical attention anywhere but here.
7 years ago (08-11-2017)

just got a call at 830am to call office thought it was about test results cant call back til 900am waiting panicking to tell me its about my appt that needs to be rescheduled and receptionist has to be the most rudest person ever answering a call why act like its urgent and have attitude when you call back...why have a person dealing with people with such a unpleasant nature Love my new doctor but they have to do something about her attitude with patients...its not needed.
7 years ago (14-03-2018)

Doctor is fine. Receptionist needs help. Pretty rude and abrupt. Needs customer service training. Also needs to learn to send referrals to specialist, and following up. Pretty sad. I don't like to see or wish anyone loosing there job but she needs to do something else not involoving interacting with customers.
7 years ago (16-09-2017)

horrible experience with the receptionist. she was incredibly rude and lacks the serious personal skills needed when working at a doctors office.
7 years ago (31-10-2017)