Brantford West Medical Centre

Receptionist ladies were absolutely lovely and I was seen relatively quickly only reason for 2 stars. The doctor saw me for maybe one entire minute, I felt very rushed and like he just wanted me out of there. I watched him walk directly out of one patient room and into mine, no hand washing, no gloves and then began his exam on me. This felt very unsanitary. He took my temperature with a device he pulled out of his pocket, and again did not disinfect or wash it whatsoever it touched my face. Additionally, he simply said he thinks I have strep; with no testing or anything done other than looking at my throat. I felt very rushed and like my illness did not matter to him. Would not go here again.

Waited for an hour for the place to open and then they tell us that the clinic isn’t going to have a doctor today and they knew this yesterday. I don’t know but common sense would be to let people know with some type of signage on your front door which right now it states, opens at 10am daily.. Or be sure about the information the pharmacy is relaying to your patients.. absolutely disgusting. If you know a doctor will not be in take 5 seconds to print a sign that lets people know so we can go find care somewhere else.

The women who work the front desk are rude and insufferable. Instead of being courteous and helpful, you get to listen to them compare their ozempic experiences, gossip about their friends, or talk about their poorly done hair extensions. No one ever answers the phones, referrals are not sent in a timely manner or at all in some cases, and both doctors rush their patients because there are so many of us for them to get through. I would recommend seeing a veterinarian or even a vet’s assistant, over this clinic. You’ll get a better diagnosis that way and probably more humane treatment.

This clinic NEVER answers their phone. I have called dozens of times on numerous occasions and have not gotten through.nTHEY HAVE MY CONTACT PHONE NUMBER WRONG - an X-Ray clinic is the one who had to inform me of this AND send the clinic a fax to tell them they had my phone number wrong since neither the x ray clinic or I could get a hold of this walk in clinic via phone. You provide healthcare, at the very least you should have a voicemail system.nnThe doctor was unbelievably rude - essentially told me it was not his job to follow up with me if I had a family doctor.nnBecause of this issue, I have not gotten calls for my results and the x-ray clinic was only able to get in contact with me because I CALLED THEM AND THEY ANSWERED THEIR PHONE.nnMy family doctor is not in brantford, because I am here temporarily caring for a family member who is terminally ill. Nice inconsiderate and insensitive bedside manner from the doctor.nnIn addition, I have every right to access a clinic as a Canadian citizen who pays taxes. A clinic doctor should never imply it is not their job to care for a patient they are currently in an exam room with.

Admin staff was great. But the doctor I met with was absolutely horrible. Dr. Hussein. He did not let me tell him the reason I came to visit. He was about to waste my time and travel costs. On top of it, he would of got paid for my visit. This was my first visit and I do not recommend anyone going here.