Rite Aid

Very rude pharmacist (10:00 AM 1/4/2018). Treated me like an idiot for asking about the new shape of my medication and whether it was just due to a different manufacturer or could be a mistake. Then hung up on me.
7 years ago (04-01-2018)

This pharmacy is giving out misinformation about coverage of birth control. Oregon law (HB3343) mandates that insurers (with few exemptions) provide up to a year's coverage of birth control, yet when I called Rite Aid to say my provider had written my prescription for 12 months, I was told I would have to pay out of pocket. I hung up and looked up the text of the law, which is that insurers are required to cover up to 12 months. It is ILLEGAL for insurance companies in Oregon to not cover a 12 month supply of birth control. I called back, cited the law, and said I was concerned that the pharmacy was giving out misinformation, but was told again that insurers aren't required to do anything. These pharmacists or technicians clearly have not received training about Oregon laws and are making birth control less accessible. This is an egregious oversight.
7 years ago (14-07-2017)

I've been using this pharmacy for over 2 years after my previous one closed. I struggle every month to get my prescriptions filled. I travel regularly for work and used to have a few week buffer. Now, I don't have a buffer (their errors) and have to manage my travel around getting my prescriptions filled. I used to have all my prescriptions filled so I made one trip a month (previous pharmacy) to the pharmacy and now I average 5 trips (2 because pills aren't available when they say they will be). This last month a new young man told me I couldn't get my prescriptions filled until one month after the date of the last fill on the bottle. When I questioned him if this was a new policy he shut me off and told me the only way I could get my pills was to pay cash. One third of the time prescriptions are filled incorrectly and I lose more buffer due to their errors they force me to correct. I used to only worry about my health and now I spend half a month fighting to get my prescriptions filled. They always tell me errors are from my doctors office, but I never had experiences like this at my previous pharmacy.
8 years ago (24-09-2016)

This location is the absolute worst. They list hours on their site, and their voice mail says they're not open. I have to wait at least 20 minutes in line to receive a prescription, then am told that the prescription is not ready yet, after receiving a phone call the the meds ARE ready to be picked up. It's the most frustrating thing in the world. There's always a long line full of frustrated people like me. I'm currently getting nowhere trying to fill a prescription that was called in for me 72 hours ago. I'm getting nowhere. As usual. Run, don't walk, to the nearest competition.
8 years ago (23-10-2016)

I have used a number of pharmacies in the Portland area from grocery stores to big box stores to 24hr pharmacies. I keep coming back to this store mainly due to their staff. They are really busy at this store but I'm always impressed by their attitude and how they will go out of their way to help me when I need something faster than scheduled.
9 years ago (12-05-2016)