REI - Fairbanks

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Story

At REI Co-op, we believe a life outdoors is a life well-lived. We know firsthand the importance of quality outdoor gear, and stand behind all of our products with a 100% lifetime satisfaction guarantee. As a co-op, we also believe that business should be done differently. That’s why we give back nearly 70% of our profits to members, non-profit partners and our staff. Whether you’re new to outdoor adventure or a seasoned pro, we’re here to help with the gear, education and inspiration you need to #OptOutside.

"REI has updated its COVID-19 policies and procedures per the latest CDC guidance. Please see our Health and Safety Policies for more information."

Address: 19 College Rd Unit A, Fairbanks, AK 99701, USA

Phone: (907) 456-5161

Website

State: Alaska

County: Fairbanks North Star

City: Fairbanks

Zip Code: 99701

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews

Great customer service, you are greeted by every employee. High end pricing on camping, fishing, hunting, biking, hiking, all your outdoor weather gear for every adventure. They carry all the top name brand gear you need for all your adventures in Alaska and beyond. If your a member you get a percent back on all purchases, which is nice if you shop there often, you get a dividend. The selection of sleeping bags is great for the outdoorsy person. The cast iron skillets, Dutch ovens and frying pans are awesome.

This was a great store as always. They had a huge selection of everything you would need but more importantly it is one of the most friendly staffs of any REI store that we’ve been to. I wish every store had a staff like this. It was a pleasure to stop in and shop here for last minute things we needed for our bike ride down the Americas

We had to buy a last minute roof bike rack before our road trip through Canada and Erik was incredibly helpful. He looked up all the different models and printed out info on each to share the pros/cons. He helped us secure it to our car as well. So thankful for Erik and all the staff at this REI!

Thanks to the REI Fairbanks Bike Shop to finding my Cop Op DRT 1.1 L!  Overall happy with the bike! Its been twenty years since I’ve ridden a bicycle on trails, so I’m sure I’ll be visiting the shop in the future for work.  If you order online, make sure to give the bike shop a call as I did not and the online system didn’t communicate that the bike was ready for pick up the day I ordered it. I waited a week before calling, thinking that maybe they were busy, but the bike had been ready the whole time!

It is IMPOSSIBLE to order items at REI. I have tried to have boots shipped to me multiple times over the past months and they still haven’t gotten hear! I’m not saying what they do have in store isn't good quality;It is, however ordering online is very difficult at REI and they need a better system.

Shopping here is an absolute pleasure. Interacting with the staff is like shopping with an old hiking or fishing buddy. Best outdoors store in town -- will keep coming back here for years.

Lance was super helpful for me and my husband. We bought snowshoes, and poles and he knows his products. He made sure they fit right for each of us. He gave us some ideas where to go snowshoeing and also set us up with Dorian also very helpful  to give us more ideas. We had been to a different store first, but so glad we went to REI, since Lance was helpful, knowledgeable and friendly. Also, the selection was much better.

I got the first pair of running shoes that I’ve purchased in almost 5 years. I’ve had trouble with my feet, particularly with my big toe, and upon talking to the shoe consultant named Andrew, I had no idea there was a better shoe for my issue. He suggested a different brand I’d never heard of, explained in detail the differences in shoes, was patient while I tried them on to see the difference in how it felt, and all around went the extra mile to make sure I chose the best running shoe for my feet. What an awesome place for all the brands my family and I love for being active! And the checkout clerk was pretty awesome too. Thanks guys! We’ll be back!

Some of the chain stores in town are short on stock and sort of empty feeling, perhaps partly due to covid or perhaps because of the recent big storms that came through — but REI was among the few I ventured into that was pretty well-stocked. Had what I needed and also got a Benchmade Knife as well which I saw the same one a couple days later at Frontier Outfitters here for $80 more. Was sort of surprised that REI had the lower price in town. Staff were all helpful!

Planning a long hike, time for new backpacks--our years-old packs are wrecked. Woman employee Cemper spent 2 HOURS with us, fitted us with several packs each to find just the right fit---and DID!  She also educated us on pack fit, alterations, ways to mark and alter pack straps---it was pretty amazing. I've never had a real pack fitting before, and it was a revelation. This store is always good on customer service, but I am 100% impressed with this experience. We left with new packs that truly fit in the size and specs we were searching for. We even brought in 2 of our old packs to compare and contrast---and she had great info on their structure and fiting or not fitting! So glad we went to REI and had her expertise!

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