Red Roof Inn & Suites Muskegon Heights

When we you first pull in it looks like hotel is abandoned.. there are some cars missing windows.. there was quite a few people hanging out at the picnic tables that we assume live there.. they were very nice and friendly!!! Check-in was good, lady was very nice... hotel room old and dingy... bed WAS comfy... room was very quiet all night!! Shower was HOT and awesome water pressure.. Floor was sticky and there were safety pins... under mattress was 2 long sticks of laffy taffy... sheets were clean, comforter had some stains... there is nothing within walking distance but very quiet location.. on the back side of hotel there is a liquor store with people hanging out at corner... this hotel was updated and cleaned better I would give it a higher rating...
8 years ago (04-11-2017)

Incredibly disgusting hotel. Lacking everything.... No kidding. Rooms and halls are dirty. Bathroom plumbing is a joke. Halls reek with animal urine odor and have stains everywhere. My room didn't even lock correctly.. Staff is useless and barely noticeable. Don't bring your children here if you can avoid it..... Health risk seriously.
8 years ago (25-06-2017)

There was mold in my room. Rugs are very dirty all over the place. No towels in my room and white trash every where
8 years ago (05-11-2017)

My husband and I read through every single review on here and another website for RRI but thought maybe others were too critical of the place - so we were going to give a chance. We knew it was a budget hotel so not the best of hotels, but figured it'd be fine for what we needed while visiting the beach and so we can take our pup with us. Boy were we wrong to not have listened to the reviews! As the one review said: RUN, RUN AS FAST AS YOU CAN. It was god awful. Not even worth the price they have it listed for. Stains ALL over the carpets, room floor was slanted, puke or some bodily fluid dried down the side of the toilet, the mattress was stained with urine and blood which was covered with a small piece of fabric, sheets did not fit the bed, pillows hard as rock, dead bugs on the floor, bed stacked on wooden blocks, bathroom had red dingy towels, table had a broken leg, A/C was incredibly loud, abandoned buildings literally surrounding every side, and not the friendliest looking company hanging out all around the outside. We didn't even want to sit down anywhere in the room, it felt so gross and unsafe. Not even our dog could settle in. When we called down to the front desk to try to check out early (it was around 10:30PM when we arrived) the girl told us she had no idea what the check-out/early cancellation policy was and we would have to talk to the manager in the morning. We booked a room with Comfort Inn in Whitehall that night and forfeited our money for the night. The only reason this place gets a star (even though Google won't let you give anything lower) is because of the woman who helped us cancel the rest of our reservation for the weekend and refund our money - which we were charged for all 4 nights the first night we were there and apparently weren't supposed to have been yet. If you can turn a blind eye to all the filth and uncleanliness, then book this place. It's cheap, but you definitely get what you pay for. Next time my husband and I will spend the extra $100 or so a night to have a nice hotel. Pretty sure this place will be condemned like the rest of the neighborhood soon.
8 years ago (30-07-2017)

Good hotel for the price. Booked a room for a monthly rate/stay. There was some confusion getting into a room as the first one needed ALOT of maintenance AND was missing the mini fridge and microwave, was given a second room number, no linins on the beds, hadn't been cleaned as dirty linins were balled up in a corner, received a THIRD room number, still didn't have a mini fridge or microwave but was promised maintenance would bring us one. The front desk clerk also said she would give us a discount for our trouble and extended our pool and fitness room hours. Had to call and request the mini fridge and microwave 3 times before one was actually brought to our room. Located right off seaway drive across from Denny's. They allow pets. Non smoking hotel. Pretty quiet at night and during the day. Rooms are decent size. Also has a hot tub in the pool area.
8 years ago (01-10-2017)