RBC Royal Bank

I was extremely unimpressed with my service this morning! I went in to make a deposit into a recipient's account. I was treated like I was under suspicion or I was doing something wrong. The teller had a 5 minute conference, with I assume a manager, and I could hear them saying that they were going to call the person and confirm that they were expecting the money after I left. *I have never heard of this!* Rather, than asking for my name, the teller told me that it was regular practice to require photo ID for deposits and began writing my information down. The manager told him that he should have just asked for my name and that he did not have to write it down. I made a point of saying that he would need it if he was going to make the call they talked about. I told both individuals the reason for the "3rd party deposit" NOT that it was their business, but if they required additional information they should have asked and been upfront. Neither, offered any additional information or apology for all the extra questioning. In the end, the deposit was made. But, I will not be back at this branch!
7 years ago (26-01-2018)

Waited in line 15 min with my 14 month old son to complete a transaction. In the big picture, not that long, but can't Royal Bank take some of their 2.3 billion in annual profits (2013) and pay for one or two more Tellers.
11 years ago (30-05-2014)

Not so great customer service....
8 years ago (18-01-2017)