RBC Royal Bank

I have been a customer for more than 10 years. Recently I applied to increase my credit. I was refused. I understand, they have rules, algorithms and everything. However, another bank offered me 4 times the limit I had originally asked RBC. So while RBC is worried about giving iPads to new customers maybe, just maybe, you should also pay some attention to your loyal customers...

I am continually locked out of my account and services while travelling for work. This has caused me to be stuck in other countries without access to funds or unable to pay bills.

Horrible service. They never answer emails. You have to come in person to get anything done and even then it takes 30 min longer than it should.nnManager also keeps defending her branch instead of fixing problems.

Waste of time, had an appointment made over the phone for the 21st Dec to open business account CAD/US and credit card. Got there, after 2h I had only CAD account open, Asal Shahinpoor had to make me another appointment for US and credit card account for the 28th Dec. Got there today just to hear that credit cards are only over the phone.nI emailed her on 20th to confirm the appointment and she never said anything about credit cards being over the phone.nNot sure if she is new and had no training, or this is RBC policies. I will close my fresh account asap, at least this branch will be waste of time in the future.

I'm served as quickly as possible when waiting to see a teller, anyone I speak to is always very friendly and helpful, and the hours are GREAT. The area inside is kept very clean and well taken care of. I think in all the years I've done my banking here that I've only had 1 poor experience with an employee, but it seemed as though I'd caught them on a bad day. Other than that, it's a great bank.