Ray Daniel Salon & Spa

I have received a gift card for Ray Daniel salon and spa for the holidays from my boyfriend. I looked at their voucher as they had variety of options. I was interested in getting a facial and maybe to add some massage to this package. I have booked an appointment with Lilian on the phone for Dec. 28 at 12:00pm while asking her few questions on the packages they offer, with very little knowledge she mentioned that once ill get to the spa the facial lady will explain more. I had arrived to my appointment waited about 10-15 minutes as Lilian approached me and apologized saying that someone did a mistake and changed my appointment to Dec. 29 at 12:00pm instead . i was very disappointment as it was complete waste of my time. She took my number and promised to give me a call later that day and mentioned a discount. Since no-one called, to confirm whether I have the appointment or not at 12 I called at 11am on the 29th. Lilian picked up the phone and once again asked for my number and promised to call me back within this hour. Its currently 12:30pm and still haven't heard a thing. Does anyone know how can i get my money back? as for now with this poor service I would NOT recommend this place. On Dec 30 I called all the locations in the voucher, seems as I spoke to the owner in center point as she was extremely mad, she explained that her business had changed to a different name. she also mentioned that she requested from the owner, Ray to remove her number from the voucher, and she even sent him lawyers with no success as her number is still there. I continue calling the other locations asking to find out the head office number which Woodbine centre finally provided it tome. I left a message and still heard nothing. Called again to the original location, Empress walk the owner Ray, picked up the phone. Very politely I asked to address my concerns, he mentioned he is with a client and asked for my name and number, which I provided. Patiently, I waited for his call but heard nothing. All I wanted is to get pampered a little just before New Years , must say the most frustrating experience ever. If I could I would give them 0 stars. Highly not recommend.
8 years ago (31-12-2017)

Do not go here. The hairdresser cut my hair terribly and when she washed my hair the water's so hot then the blower too, poor service! and they will charge you 45$ and even ask for a tip. lol. poor customer communication. I'm so mad and I have regrets going in this salon. It's not worth the penny, I SWEAR. Never ever go here.
8 years ago (18-11-2017)

Great place for Persian haircuts. Came here the store is right in front of empress mall wont I don't have to go up the stairs or anything. The main guy Ray knows what he's doing. Satisfied with my cut
8 years ago (14-09-2017)

This review is for another branch of the same salon! Avoid there seriousely! It was the most horrible experience I have ever had with a hairdresser. I walked in asked them if they can do gray-purple-blue color on my darkish brown hair, and they said: "For Sure." Then I made an appointment, and I emphasized I do not want any yellow or brownish color in my highlights and they reassured me that wouldn't be the case. Long story short, my fancy Gray- Blue-Purple color turned out to become white (like an old woman's hair), a nasty yellow, and brown and all burnt out!(see the photos). During the highlight process, the hairdresser suggested why don't you let me dye all of your hair in Ash-Brown? I had some gray hair, and I accepted that offer. The process was so long and stressful(about 4 hours), and the hairdresser wasn't sure how to make it work! They even couldn't do a simple dying on my hair, and I still have all my white hairs (as you can see in the picture)! I was so unsatisfied and sad that I was about bursting into tear, I walked up t the salon manager and asked her "Please look at my hair and tell me what is fair to do?" she said your hair had been over processed and you have to pay!!! We can only fix it for you a t a later time & she charged me $100 and didn't even apologized or any kind of care about my satisfaction. She was just focused on getting that money! In a few days, I walked back in and asked for a refund! Although they admitted my hair was a disaster, they refused to refund me and insisted on fixing it. I told them I Do Not trust you anymore (neither your skill level nor your customer service), and they said there is no way we can refund you!!!! When my friends/colleagues saw me they all asked if I was suffering from a serious disease which was turning all my hair into white. I am going to sue them for this and will publish the result as broad as possible. The moral of the story, if you do not care about your hair, want them burnt and ugly, if you want to deal with a management attitude of " I only care about my money and customer satisfaction is not even bother me" then make it there! I promise you wouldn't be disappointed!
8 years ago (02-08-2017)

Got a decent haircut it was a little on the pricey side however the barber did a good job can't really compalin.
8 years ago (15-09-2017)