Réno-Dépôt

My dad ordered a fridge and stove from Reno depot in Rosemere They didn't have it in stock so he had to wait a month without a fridge and stove. July was a very hot month. He was using a cooler and I gave him my mini fridge to use during the month. The delivery date was set for today August 10th, 2024. They came and delivered the stove but the fridge couldn't fit through the front door. My dad told them wait 5 mins and I will take out the hinges. They had the odassity to say no we don't have time we have a lot of deliveries to do and they took back the fridge and left. My dad is 70 years old. He paid for the fridge and they took it back, because they didn't want to do their job wait and bring inside the fridge. We called the receptionist and explained what happened. She got in contact with the delivery drivers and they said my dad refused the fridge. WHY would he refuse the fridge after waiting a month without one and it was already paid for??? Now they do not know when they can deliver the fridge. Horrible service and delivery service. I would not recommend buying anything to get delivered from Reno depot. If you can't do your job then go find another one. We pay delivery fees for a reason. And the customer service that you give people and how you treat people is disgusting, especially the older people. The worst company ever!!!nnNow with a new update the delivery guys lied and took pictures saying that the fridge couldn't fit through the door but the stove that was the same size fit. How?? They didn't even try to push it through the door. Now they gave me another delivery date Wednesday August 14th 4 days later. They should fire those delivery guys there useless!

Typical brick and mortar hardware store. Not as organized or well staffed as Home Depot. Recently introduced self-service checkout aisles.

Excellent service, found exactly what I was looking for and clerk helped place in cart, checkout very pleasant and courteous.

It is easy to find the staff if you require assistance and in terms of price, many of their products are within reach the price range without major variation.

I love this store every time i go there i get what i needed. The staff is very friendly and helpful. And the rental tools department is very useful.