Purdys Chocolatier

The chocolate is great, but genuine customer service is not quite there. I mean anyone can read a script. Myself if I go to a chocolatier I expect a certain amount of knowledge and perhaps passion in teaching others about it. Sales associates won't understand until they meet the chef behind the creation.
8 years ago (18-03-2018)

I was at the Purdy's in the St. Albert mall and was very impressed with the level of service. I had stressed an allergy concern to Bonnie (salesperson) who was assisting me with my purchase. Although there were no guarantee, she took the time and special care to put together a Valentine's Day box of chocolates for me, and was very friendly and polite while doing so. It is rare to come by such care - Thank you.
8 years ago (14-02-2018)

Took my son, daughter, and nephew to buy chocolates for their mothers. The children were very excited over the wide selection and they were all able to pick items that they felt their mothers would love. The staff was very helpful and patient with the kids. She took the time to answer all of their questions, describe the product is terms they could understand, and even played along with some of their silly antics. I am very happy with my experience and will definitely be going back.
9 years ago (21-11-2017)