Portland Rock Gym

PRG is a great place to climb! I had a pleasant experience tonight in the gym. It was a little busy, which I can expect after work on a weekday, but my belay test was smooth and easy. I will be back!
7 years ago (15-02-2018)

Seems to me that route setting should occur during low-use times. I paid full price only to find that 6 lead routes were blocked off due to the setting of new routes. Perhaps PRG should charge less $ when less routes are available or pay their setters to do this either when the gym is closed to patrons or at times that aren't peak hours. Just makes good business sense.
7 years ago (04-03-2018)

Worst experiencing at a rock climbing gym in my life, completely due to the employee's arrogant attitude and overall condescending tone. Never again....... very disappointing. Customer service training? Treat others how you want to be treated, basic human decency.
7 years ago (15-02-2018)

This is an awesome gym with lots to offer! Great bouldering and climbing routes, yoga and gym. I would give it 5 stars except for the staff...they need some instruction in customer service. Not like anyone is outright rude, they just ignore you. At first, I thought maybe this was just an off day, but after coming for a few weeks this seems to be the norm. Quite often when I come in there will be staff sitting on the front counter having a conversation with other staff, and very seldom do they greet you, or even make eye contact. If you have to ask for equipment, they'll often hand it to you without stopping their conversation with other staff. When you leave the gym, same thing. No "goodbye", or wave or even a head nod most of the time. It just feels very impersonal and off-putting. Jonah is the only one I can say who does not fit in this category. He often knows customers by name, and always smiles and says hello when you come in or he sees you in the gym. He should lead the other staff in a customer service training, because they really create a clicky, unwelcoming vibe that dampers an awesome gym!
7 years ago (27-08-2017)

Always a new route to try and friendly interesting people!
7 years ago (16-04-2018)