Polygon Realty Limited

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"The Polygon family of companies has built more than 33,000 homes throughout Metro Vancouver. Trusted, caring and forward-thinking. These traits have established Polygon as one of Vancouver’s leading homebuilders. In that time, we’ve built everything from complete masterplanned communities to luxury high-rise towers in dynamic urban centres. Each one of our residences is crafted with decades of experience so that homeowners – at any stage of life, in any municipality across the Lower Mainland – can buy a home with confidence and peace of mind."

Address: 1333 W Broadway Ste 900 , Vancouver V6H 4C2, BC, CA

Phone: (604) 877-1131

State: BC

City: Vancouver

Zip Code: V6H 4C2

Opening Hours

Monday: 08:00-18:00
Tuesday: 08:00-18:00
Wednesday: 08:00-18:00
Thursday: 08:00-18:00
Friday: 08:00-18:00

Update Info

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Reviews

I had a few issues with what I was told regarding short term rentals however, Polygon VP of customer care reached out and let me voice my concerns to avoid any confusion/ miscommunication in the future. I appreciate how fast their tech's were able to address my units minor deficiency and remedy a repair. High quality home, with great amenities.

Always happy to bring clients to Polygon. They never fail me and my clients, best community, best price. best service!!! Crystal and Sandra are great!! They can still smile even if it  was too busy in the presentation centre. Awesome job!!

Bought into their development because of past reputation, now kind of regretted how our first home has brought us so much grief before and after we've moved in.  We bought the Midori in Burnaby some years ago at the pre-sale. The construction was delayed only by a month. We took possession and realized that the floor is not leveled and extremely uneven. Some areas exhibit a 1/2" drop over 3 feet, a drop you'd feel when you walk around. Some areas shows a dip of 1/4" in the form of a bouncy soft spot. All these are considered "within tolerance" according to the Polygon rep who attempted to de-escalate. We fought tooth and nail and Polygon finally agreed to repair it. After 2 weeks of hounding the subcontractors to make sure they do their job, and a bush hammer session  like jack hammer that shook the building, the floor is still not within the flooring companies tolerance no more than 1/8" rise or dip over 10 feet  2 weeks of repair work and the newly repaired floor now has other soft spots.  List of other issues: 1. Water damaged cabinetry under the sink. Concealed and no sub brought it up, even when they were in to replace the sink. Who knows what else was water-damaged?  2. Electric heater turning itself off. thermostat calibration issue It's going to be a cold winter. Some units found their electrical is not grounded at all. Definitely against code.  3. Countertop showing discoloration of in the shape a bucket. Someone placed their bucket of something on it.  4. Brand new low-quality Whirlpool top / down dryer/washer shows 2 small rusted holes! Screw left in the washer and it tore some threads in our new curtains. We don't have a working washer / dryer right now in fear of breaking it more. don't know where that screw came from The washer also pulls thread from my good shirts.  5. Ugly fabric vertical blinds that no developers use anymore and gets dirty if you look at it the wrong way. I look out the window, and everyone else is using roll-down blinds.  6. Fresh stain on the carpet before we moved in! Paint splatter on common area carpet from not covering it up during paint jobs!  7. Scratch on marble floor! Who in the right mind would use a soft stone like marble for common area?  8. Written in black and white in the contract that I would get a plug-in charge station for my EV and my stall has an odd NEMA 6-50 high voltage plug that no car can plug in. They don't know the different between a plug on the wall, and a plug-in charge station. 1 month after possession and no resolution.  9. Urine-stained-looking marble used for elevator common area. Definitely B-grade, because they know not to use it in the lobby, which are just fine.  10. Elevator that's been creaking and making weird sounds because it's been used as a service elevator for sub-contractors during construction.  11. NEW Apartment main entry door closer gouges into the top of the door. The installer obviously sees it but chose to ignore it because it's not visible if you are a short person. Other residents told me they have the same issue of the door closer arm grinding into the door.  Polygon realistically does not keep their own fleet of workers on payroll for most part of the construction. They do what the other developers do - hire subcontractors, among them are well-established entities like Jordan flooring, Canterbury cabinets, Lisi Mechanical, and Trail appliance. Each phase of construction is compartmentalized so much that they don't communicate with each other. They'd rather let things slip just try to focus on their own task so they can get in and get out. There is no oversight from Polygon to control the quality of the most important and fundamental steps.  Look at the evidence and gauge for yourself how much work you'll need to put in just to make sure you can have a presentable new condo. I would recommend that if you do purchase a property from them, DEMAND at least a 3 hour walk-through and hire a pro inspector to check everything.

I and my wife are very happy with our decision to buy a new home built by Polygon Homes. The personnel and service from our first visit at the presentation center through the buying and waiting process for the building to built and right up to move in day and beyond has been excellent and very professional. The home 2- brm. condominium itself has above average, quality finishing and fixtures throughout and is definitely impressive, right from the main building entrance, through magnificent lobby and inside our suite.

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