Pickering Athletic Centre

After bringing our little one there for about two months, this company arbitrarily and unilaterally changed the time of the class with one day’s notice by email! Most clients affected did not even get an email. When asked the rude lady at the front, Karen, very smugly said that’s too bad if we don’t like it! She is so rude and unprofessional. Also, the time change meant that our little one now has new instructors. During the new class, they were not watching the kids, playing with their hair twirling with their fingers and chatting amongst each other - not one single one of them was watching the kids while they were mounting spring boards. No training at all. Just ignoring the kids. Our child has not even been taught to do a simple cartwheel. They also ended the class super early at 52 min rather than an full hour - which is what we are paying for. They especially that rude mouthy Karen are so unprofessional and the parents and children really poorly treated. All the parents observed were upset with AIM and Karen. When the classes were over, Karen saw parents coming to the desk/office and she quickly closed the glass kiosk and scurried away - she saw a long line up of complaining parents and instead coming to deal with us, she ignored us and walked away! She and the others should be reprimanded. Very very dissatisfied and we will be spreading the word on what they did to us and others on social media that has over 4K followers. Ppl in Pickering should now how they treat clients and their kids - and the kids are not safe as the instructors do not watch them at all - they can get hurt! Very very unhappy with them.

My girls go to Pickering year round and always have fun. Nicole the director always goes out of her way to ensure everyone is having fun and safe.

I love it here. The staff are so friendly and helpful. My boys have been coming here for years. We go to both the Pickering and Ajax location. The boys class at the Pickering location is so fun for them and my youngest son goes to the ninja class at the Ajax location which he absolutely loves. Thank you Aim for always leaving us with a positive experience.

Well trained coaches of all levels! Office staff are super helpful, had the pleasure of dealing with Nicole on numerous occasions. She always made sure to find a solution to my inquiries. Referred AIM to all my family and friends. 100% would recommend to anyone looking for recreational or competitive gymnastics programs. You won’t be disappointed!

Unfortunately we had a very unpleasant experience. I would not recommend AIM gymnastics. The communication was also very poor. Really unhappy.

My kids have been and off and on the last 4 years. I am super happy with the location and the coaches.Office staff is always amazing. I look forward to being in the AIM fam forever.

Based on the owners reply below I want to restate that she reached out finally a few days ago after months and I mean months of asking for a report for my child. She is straight up LYING .I would give this place a zero if I could. I had my daughter in this program since October. We never got progress reports, Unless you count the empty one we got with no feedback at all. I sent numerous emails with no action taken to get us these reports. After numerous attempts we were lied to by Nicole saying the coaches had sent us the reports. Avoid this place at all costs. Look at their average score. Its like that for a reason. When Nicole responds to this do not believe anything. Yes she called me trying to respond to the issue but after months and months of being ignored we pulled her out and we are going to try somewhere else I will make sure to not recommend this place to any of my friends or family. Poor customer service but have no problem taking payments from parents those are always done on time.

Was surprised to find out that we were never registered or enrolled in classes, despite communicating with staff that we did want to confirm registration. which is hilarious bc we’ve been attending 2-3 classes already had I not spoken with the receptionist we would have continued attending classes and I don’t think anyone would have even noticed! There seems to be quite a bit of disorganization and a lot of miscommunication. Would recommend parents clarify and double check with the office that you are indeed registered. Unfortunately, we are now forced to be enrolled in another earlier class which could have been entirely avoided with better organization on the part of the company. Would also recommend staff/owner/manager receive customer service training. I was honestly not upset in the beginning as mistakes happen, but her defensive attitude and inability to let me finish my sentence without trying to play the blame game was incredibly irritating and unnecessarily escalated the situation. Hoping for a smoother transaction moving forward. The classes we have attended so far which seems like no one knew we were even attending have been great. We are now hopefully properly enrolled in the toddler classes. These classes are run by teenagers and they are doing a great job and keeping a positive attitude despite a lot of cranky toddlers crying at times!

AIM gymnastics has helped my nieces and nephew so much in the last 8 years it's unbelievable. Their attention to detail, hard working staff are always cheerful and Extremely helpful everytime we come in. Thank you for everything you do as a solid team. We appreciate you. It's hard to honestly believe some of these reviews.

Coaches are very engaged and actively connecting with kids. Camps are always available for PA Days and other school off days! Love seeing the competitive athletes and how the other classes watch them and can see all different people doing something fun and active