Pharmaprix

Don't ever go to this pharmacy. Every time i need to pick up meds even when calling to prepare them in advance is at least 35 min wait. If you call, they are mostly very rude. I have asked for a delivery for my meds which they delivered to the wrong address while missing a medication that I needed on time, when I called after waiting another day I've got hung up on as they "won't argue with me". Will transfer to another pharmacy as I don't know how you could do worst.

Mortified that industry professionals are able to operate at such LOW levels of efficiency: Do not notify you when Meds are running out of prescription, criminally negligent in mislabeling meds without prescription ending dates, lose info, and have caused extreme mental distress - I wish there was a way to hold this team accountable but unfortunately it is not. Do not have basic decency levels to even apologize, or acknowledge their errors.

Pharmacist was incredibly rude and unhelpful. She made me feel like my issue was insignificant and brushed away my questions with curt replies.

I’ve been a customer at this pharmacy for many many years. The staff are consistently some of the kindest people I come across in my daily life. In particular, there is a man who stocks shelves thin, wears glasses. He has such a warm and inviting aura! He is so friendly and always helpful. Sometimes I feel I might be bothering someone by asking where stuff is when they’re busy, but he helps you in a way that seems like he takes pride in delivering great customer service. He’s awesome.

En bref, n'y allez pas. Sauf si t'aimes un shitshow. Consistently the worst pharmacy I've ever had the misfortune of dealing with. They incorrectly filled my medication twice, giving me the wrong dose which could have been extremely dangerous if I hadn't noticed. Making this mistake two times is completely unacceptable, it could be life-or-death depending on the medication. Watch out. The attitude of the people working in the pharmacy is beyond belief. They act as though their mistakes are your fault, and do nothing to help. They have incorrectly billed my insurance four times, resulting in extra out-of-pocket charges for me. Now, waiting to get my allocated COVID rapid-tests is a nightmare. I waited in line 2 hours on the 2nd day of test distribution. They ran out, fine, it's the govt's duty to provide enough. They gave me a billet to pick up the tests that evening, and tell me explicitly not to call in advance. I go back when they say to, the woman demands to know why I showed up without calling first - because I was specifically told not to! The disorganization is real. So no tests then, they have nothing and tell me they'll call me. Fine, I'll wait. They call a week later saying they have a kit for me, but I am on holidays, so the woman tells me they can hold the kit until I return. I called four days ago to confirm they had the kit reserved for me, the woman on the phone says yes, no problem, it's here waiting for you. I return and go today to pick it up - the woman behind the counter, with extreme rudeness, tells me there is no kit, and attempts to say this is MY mistake. Umm, no. Now, they call me and tell me that it shows I've already picked up my testing kit, so they can't dispense one to me. What?! This is impossible, which I told them, and they respond "well that's what the system shows, so we can't help you". Insane, and a complete waste of HOURS of my time resulting in bupkis. Now, because of their incompetence, I can't even get another testing kit until after January 21st due to gov't mandates. Thanks a lot! I've switched pharmacies for all of my prescriptions and would never recommend anyone to visit this Pharmaprix.

This is the WORST pharmacy I’ve ever been to. They’ve give me the wrong medication twice, they’ve given me the incorrect number of pills on MULTIPLE occasions. I literally have to open the bag, the plastic bottle, and count them. they can’t count, and I’m talking about the actual pharmacist, not even the counter staff. I could go on & on. Save yourself the trouble and go somewhere else.

Pharmacist explained how to use medication for my son. When I got home there was a couple inconsistencies with doctors directions, the Pharmacist and info in the medication leaflet so I returned to clarify my concerns with my wife the pharmacist was mad made us wait forever and gave us attitude. Said to my wife I already explained it to your husband! I explained that It's a child we're are talking about and I would take as long as it needs to be customer service is lacking

I just moved my file with this pharmacy because it's closer to where I live now. I went in with multiple requests including new prescription and all the staff was super helpful, efficient, and kind. It's busy because also Covid-19 vax center, but I did not mind returning later for pick up. In the meantime, they also phoned to give me all the necessary details about the medicine, so going back for the pick up was super fast. I even got a smiley face on a document I was picking back up, how cute is that?!? Such a nice human touch!

I've been a devoted customer at this Pharmaprix ever since the very wonderful and beloved Saul Singer moved there from his smaller pharmacy on Mount royal Avenue near St. Urbain . Saul is no longer there but many lovely , generous and concerned staff members such as Carmela and Adam and more recently Kali provide incredibly kind and conscientious service to all fortunate regular customers .

They'll steal from ya at the cash if you aren't careful lool.