Pharmaprix

If I could give zero stars, I absolutely would. I went to pick up my medication, expecting a quick and straightforward process—after all, it’s called a “pickup” for a reason. Instead, I was forced to wait an outrageous 1.5 hours. What is the point of offering a pickup service if people are made to wait that long?nnTo make matters worse, the pharmacist working on June 25 at 11:50 pm was incredibly unprofessional and, frankly, disrespectful. While I waited patiently, he blatantly ignored me and prioritized others who arrived after me. His behavior felt discriminatory and dismissive, and I can’t help but believe it was racially motivated.nnThis kind of treatment is completely unacceptable, especially in a healthcare setting where compassion, fairness, and professionalism should be the minimum standard. I’m extremely disappointed and hurt by this experience, and I hope the management takes immediate steps to address this issue.nnIn the end, I told them I just wanted my medication without a consultation, took it, and left.

I've been filling out my prescriptions for the last 2 years at this Pharmaprix and they've always taken care of me. I never measured the waiting time because it was usually quick - less than 20 minutes at the most? That's why I am really puzzled about complaints about 1.5 hour waiting times. They have to fulfill their orders in sequence, and if they're busy, well, they're busy. It's not like they're watching the World Cup behind the counter.

There’s a pride flag on their front window but the pharmacy manager and all but one technician are transphobes. I’ve been misgendered continuously, even after correcting people multiple times during a single conversation. They refused to add notes to my file to indicate status. They pass judgement and make you feel unwelcome. When filing a complaint, the manager said “well I do t think my staff has been discriminatory even though you feel slighted.”nnEven though it’s 24/7, avoid at all costs the pharmacy staff. They are so rude. Except the one nonbinary person. They’re amazing.

For anyone who can go in for their medications, I’m sure this is an average pharmacy. For anyone who unfortunately needs to call for … literally anything pharmacy related? Go somewhere else, I beg you. Save yourselves. They do NOT answer the phone. I have waited on the line for hours and hours at this point, just in the last year. Most of the time I never get to speak to anyone and give up. Absolutely ridiculous. To top it all off, on the 5% of the time that they do answer the phone, they aren’t always friendly about it. It’s a mess.

Worse service ever.nWaiting time is 1hrbor more. I don't know what takes so much time.nStaff aren't nice at all, unprofessional.nThey lost my requisition, dod not give my medication.nAfter one day, they ground it in the garbage.nVery frustrating things never stop being there.nEach time o go, I feel stressed

Directions to Pharmaprix with public transportation

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