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Reviews, get directions and information for Pepin Motel

Pepin Motel

About

Our 32 room, newly renovated, motel is conveniently situated on Highway 35 in Pepin, Wisc. Located a few short blocks from Lake Pepin and Villa Bellezza Winery is the perfect place to relax, unwind, and enjoy all the activities that Pepin has to offer.

Address: 305 Elm St, Pepin, WI 54759, USA
Phone: (715) 442-2012
State: Wisconsin
County: Pepin County
Zip Code: 54759



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Reviews
It was very clean, nicely decorated, and conveniently close to town. But the posted price on the back of the door was lower than the price the staff stated. Breakfast, which was minimal at best, wasn't even available until well after 7 am. It seemed like the management was more interested in making things convenient for themselves rather than the guests. Not a great way to build a business.
8 years ago (26-08-2017)
Accommodations for a large wedding party. Convenient option for physical key or a passcode for room entry. The beds were too firm, and the wifi was spotty. Overall we were happy with our stay.
8 years ago (06-11-2017)
My BIL and I have been coming up to Pepin for 10 years now. I brought my daughter up fishing in July. The new addition and remodel seemed to be completed. Very nice! We have been treated like family from the 1st time we stayed. No reason to look anywhere else.
8 years ago (15-08-2017)
Staff was very cordial. Seemed very perceptive to the customer's needs. No pool. But,... Very nice place. Seemed clean. They also had nice, thick, fluffy bathroom linens.
8 years ago (06-08-2017)
I can't rate the accommodations as I never got to stay there. Managed is horrible and I would warn anyone that has to deal with them. Even though there were a lot of negative reviews, I booked 20 rooms for my daughter's wedding, which was at a venue 15 minutes from the hotel. This was done in March 2017. Judy gave me a block of 20 rooms, I asked for a contract and was informed they don't do contracts. OK - I figured their word was good. Again, as there have been so many negative comments, I went to the hotel in April to see the rooms to make sure they would be OK for our guests. Got there and was told we don't have a block and the hotel was already booked for that weekend. I was given a long story from Richard about a family intervention that was done with Judy because she was causing so many problems, all of which I could care less about. I just wanted and needed my 20 rooms. I pulled out all of the information that Judy gave me but was told we didn't have any rooms. Dealt with Diana, office manager at the time, and then Mel Schoeder the owner. At first, Mel seems genuinely sorry. She promised that she would take care of us, find us rooms at other hotels, negotiate a price with those hotels so it was the same as what we were given at her hotel, and even pay for a shuttle for our guests to get to the venue because of their error and the inconvenience. She said she was all about customer service and would make this right. Everything was going fine until 6 weeks before the wedding and Mel stopped communicating with us. The bride, the groom and I texted and called continuously trying to get information from her as to whether or not she found us any other rooms and get confirmation on the shuttle. She wouldn't respond to anything. We did find our own accommodations 1 hour from the venue so we were holding out hope she was able to find us something closer. We ended up having to arrange and pay for our own shuttle which was just under $1000 that we didn't budget for. Mel Schoeder was anything but professional, knows nothing about customer service. I still find it hard to believe that the owner of a business would do this. She promised us a lot and delivered nothing!! I texted her 2 weeks before the wedding giving her one last chance to make good on her promise - again nothing. If you do find that you have to stay at the Pepin Motel, be very careful. From personal experience and other reviews I have read, they will screw you any chance they can.
8 years ago (26-09-2017)
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