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People's United Bank

  1. Hartford
  2. Hartford County Bank

Reviews, get directions and information for People's United Bank

People's United Bank

Story

Founded in 1842, our business has been built upon our ability to exceed your expectations. As a premier, community-based, regional bank, we tailor our checking, savings, mobile banking, small business, commercial and wealth management products and services to address your financial needs and those of your family. Our employees provide an extraordinary customer experience through a network of nearly 400 branches in Connecticut, New York, Massachusetts, Vermont, New Hampshire and Maine and seven-day banking at more than 140 convenient Stop & Shop locations in Connecticut and New York.

Visit your local People's United Bank at Hartford, CT and talk to one of our financial experts today!

Address: 150 New Park Ave, Hartford, CT 06106, USA
Phone: (860) 236-1141
State: Connecticut
County: Hartford County
City: Hartford
Zip Code: 06106


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: 11:00 AM – 3:00 PM

Update Info

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Reviews
Slow and inconsistent service.
7 years ago (05-05-2018)
The employees at this location do not have customer service skills. First of all, I have done many transactions here and have brought my partner along with me, who does not have an account. When I am trying to complete my transactions, the bank tellers harass him to open an account. Mind you, they have no need to interact with him in order to complete my transactions. Each time we have went, he has told them that he does not desire an account with them and they continue to try to convince him to open up an account and a on a few occasions, have mocked him, which I found highly inappropriate and unprofessional. They do not have to be so transparent at their attempts to get a little commission off of recruiting new customers. I had an experience today at this location which led me to the conclusion that I will never return to this branch and I am considering switching banks. Employees of People's United Bank have overall demonstrated sub-par customer service throughout my 10 plus years of membership, however, today, I was outright disrespected. When my partner and I first arrived, a man in a suit was standing by the line. He first awkwardly stared at us as if we were criminals about to do something. My partner felt uncomfortable and walked away and remained at a distance. After about 5 min of waiting (no one else was in front of me) and being stared at by this man, he acknowledged the long wait and let me know that someone would be right with me. After about another 3 min, a teller became available. The teller however, socialized with another teller next to her and with the awkward man in the suit laughing and chatting away. I slowly inched up to her because no one was communicating with me as to whether or not she was available. All of a sudden, the man in the suit stepped forward and tried to block me and put his hand in my face. He said "Stop! No! Wait". I was confused. No one communicated to me whether or not she was ready and I did not deserve to be yelled at with one word commands as if I was doing something wrong or even worse, as if I was a dog! I stood there frozen for a second, wondering who he thought he was talking to! The bank teller than said, "Oh, I can take him", so I began walking toward her again and he said "No!" but he did not provide any explanation or reassurance that she would take me perhaps in a moment when she was ready. I felt patronized so I began to walk away. Still, no one offered to help me or apologize. As I walked away, I let them know that I would be calling the main office to complain. At that point, he again shouted "No!" and beckoned me toward him. I refused and left. Does this man have any other vocabulary other than "Stop! No! Wait!". Has he been trained in customer service? I called the main office and told them the above story. A customer service supervisor, Latoya, stated that the branch would be contacted regarding the situation. I then contacted the branch itself in order to speak to a manager and let them know what I had just endured by one of their employees. A woman named Joyce picked up and after I told her my story she immediately became defensive, stating the the man had a "medical issue" and "was not feeling like himself". She did not apologize or acknowledge how this man made me feel uncomfortable and patronized. She then became frustrated with me and no longer wanted to speak with me so instead of helping to solve the problem, she transferred me to someone else, Yvonne, who was equally defensive (I actually had to coax her to apologize to me after what happened). I stressed to Joyce and Yvonne that regardless as to whether or not this man had a medical issue, there is no way that I could have known that and that is not an excuse for treating a customer in a hostile and unprofessional manner. If he was that ill, he should have called out of work, left early, or excused himself. This then makes me question People's United Bank and their policies for forcing someone who is ill to continue working instead of accommodating their needs.
8 years ago (16-10-2016)
Great customer service and very help with resolving issues.
7 years ago (16-07-2017)
Very, very busy branch. The staff is amazing.
8 years ago (03-04-2017)
This loca5ion is inside stop -n- shop
7 years ago (17-08-2017)
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