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Reviews, get directions and information for Panera Bread

Panera Bread
"From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi , or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Kingston is here with warmth and welcome. Panera Bread. Food as it should be."
Address: 88 Dalton Avenue , Kingston K7K 0C4, ON, CA
Phone: (613) 536-1655
State: ON
City: Kingston
Zip Code: K7K 0C4


Opening Hours

Monday: 07:30-21:00
Tuesday: 07:30-21:00
Wednesday: 07:30-21:00
Thursday: 07:30-21:00
Friday: 07:30-21:30
Saturday: 07:30-21:30
Sunday: 08:00-20:30


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Reviews
First time eating here and it was really good. Average price. I especially liked how they give you a buzzer to let you know when your food is ready so you arent waiting in a huge pick up line.
Good place to have a sit down meal. There is tons of space and the upkeep is good too! The staff is courteous and helpful. The food tastes good and if there aren't too many people, wait time is 5min. Ample parking space and this place is well connected with Kingston transit bus 701 as well. Bon appetite
Stopped in for a quick bite. Place is dead. Waited 5mins to be acknowledged, 10 mins to be served. They were out of a lot of baked good and no baguettes. Food came fast and was good. Dining room is gross, very dirty. The whole drink and coffee station should be gutted and cleaned. The black tea has a make shift cover that allows the product to be open to the the air. 50% of the tables were dirty. Panera bread, you need to do better.
Great food. Great bagels. The most lovely young lady took our order today. She was so pleasant and such an asset to the Panera team. Thank you.
Panera... what happened? This used to be an amazing breakfast and lunch place before the pandemic. Bustling busy and well taken care of. Now it's dirty old worn out furniture hardly any sweet treat choices or bread. The sandwich had half the amount on compared to before.
Panera bread at Dalton avenue in Kingston, ON has pathetic service 1 They took long to make my hot chocolate That was the only order I had 2 To my surprise the hot chocolate was served cold. It was even colder than any room temperature drink. I had my winter gloves on and held the drink by sleeve, so I couldn’t realize it was cold while leaving the store 3 They do not answer phone calls, neither they have a system to leave voice messages. I made 6-7 calls just 5 mins after I left the store and the phone just kept ringing all the while. 4 Basically I lost my time and money for a drink from a well-known food outlet.
Normally I do not leave low reviews however I am over this. We have ordered take out 3 times from here and each time something has happened. The first 2 soups, cookies and drinks were left out. Second time an entire sandwich and today we were given someone else's order. Called delivery company who refunded us and said to call Panera. I have called 8 times and no one will answer the phone. We already have a comp meal sitting in the books there from previous order. I get it, finding staff is hard, I work with the public and fill orders, just pay attention and check stuff before you send it out the door. And a calling customer is still a customer
Our to go order was ready when we arrived. Staff were super quick to help with a WC paper replenish and all staff were truly lovely and helpful. Salads were fresh and sandwiches were delicious. Thank you
What an awful experience. Stopped to use the Tesla charging station and figured it was a great idea to stop here to eat. When the lady at the counter was asked by my husband what was really good on the menu, she replied no idea. I dont eat here. That should have been our sign to eat elsewhere. But what came next was the topping on the icecream. When our order was ready, i went to get it and the RUDE MANAGER Tina informed me they were out of the soup i wanted. I declined and did not want to replace my soup she indicated i would need a refund. I asked how that took place, as the pick up counter is separate from the ordering counter and she said take your receipt and go back. I asked if it was the receipt on my tray she snapped back no. I then asked if one of the employees could inform the front she said no take the receipt back to the counter and then instructed me that I would pay full price "I got the pick 2" Flatbread and soup. I asked why I would be charged for them selling a soup they didn't have. She said that's how it works as it was a combo. Had I known from the time I ordered, I would have chosen something other then soup. By the time I was able to sit and eat, my Flatbread was cold and not enjoyable. As we spent almost 10 minutes retifying the mistake they made. According to the lady that was walking around, she said it was busy and they were overwhelmed. The attitude, tone of speaking to peopler and lack of customer care was appalling. Definitely will be taken this stop off our next road trip. Way to go Tina. Hope your day gets better.
I've came to this location twice, and both times I've been served by Sue Ann. She has had excellent customer service! Extremely friendly, informative, helpful, and attentive! 100% Sue Ann is the reason my friends and I keep coming back!!
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