I had an issue with my bracelet and 1 of my charms being stuck! I concluded that it would break if I kept trying, so as my last result I went directly to Pandora! Not expecting the best service from Pandora due to my previous experiences in the original store that was on the 1st floor (Crossgates Mall) I was not looking forward to the visit. However at the new location (2nd floor) Erin and another woman who concluded the same thing were very pleasant and helpful. I left the store with my new bracelet and charm! Excellent customer service!
8 years ago (25-12-2017)
Going in is fine but calling on the phone is ridiculous. Im currently sitting on hold and have been over 8 minutes. Just had a quick question on what the date was for the sale their about to have and was told she would be right with me. Now going for 10 minutes and all I can hear is chatter. Seriously? Im a receptionist myself and this is rude. 12 minutes now, hanging up and calling again.
Called two times, no answer.