Forever 21

This location received an item I mailed back for an exchange (because according to their policy, this particular item had to be returned/exchanged by mail instead of in person) on 7/20/2017 according to USPS tracking. I have called customer support, chatted with customer support chat line several times. Every time I'm told I will hear something in 24 to 48 hours. It is now 10/10/2017. I still have yet to receive the item or a refund for the item. I'm out the money I spent and I have nothing to show for it. These guys have flat out stolen money from me. $39.52 to be exact. After speaking with customer service again, they refused to let me speak to a supervisor. All they can do for me is tell me to keep waiting. ABSOLUTE BULLS**T!
8 years ago (10-10-2017)

Horrible costomer service. Walked in and pasted 3 employees never got asked if I needed help. Sales associate at cash register was very rude and wasn't very eager to do their job. Never shopping here maybe online, but that's a very slim chance. I'd rather waste my time and money somewhere else.
8 years ago (01-10-2017)

The store is really unorganized and I can't find anything
8 years ago (05-11-2017)

Nice clothes but the whole store is a huge mess
8 years ago (24-09-2017)

Your customer service is ridiculous! Waiting in the line takes FOREVER!
8 years ago (03-09-2017)