Palace Casino

Me and my boyfriend been regulars here for years.The customer service has gone downhill lately.Yesterday this casino was giving away plush snakes I took a picture of this promotion.They were trying not to give me and my boyfriend a plush snake saying it is for people that got a coupon in the mail.I had the screenshot and my boyfriend forgot his coupon at home so I wanted to talk to the manager.nnThe ladies at customer service claimed to have called 4-5 different managers and nobody was answering.We were getting annoyed after waiting over 15 minutes.The ladies at customer service tried to discourage us by saying they don’t have to get a manager or supervisor to speak to us if they don’t want to.They said theynhave the right to refuse useven though we were being respectfulI told them that we are going to miss the River Cree slot tournament because of us waiting for so long.She laughed saying well that’s not our casino and the manager won’t do anything for you anyway.nnA supervisor did eventually come and he was understanding and professional.He did give us one plush snake not two but that’s okay.My Chinese astrology is a snake so it meant more to me to get the snake. I was happy with the supervisor but not the terrible customer service.

Great place! Very pleasant, we ate at the bar our servers Manny was awesome!! Food was delicious and friendly staff

We always have breakfast at the Nova bar-restaurant and the service is exceptional. Our server Manny is always professional and pleasant. We love Manny.

Great place for a meal. Portions are huge and worth the money. Just be sure to have your free rewards card to get the discounted price.

My favorite casino in Edmonton. Little bit smaller than a few others but I like the bartenders and fun vibes! Carpet is quite outdated though, washrooms are nice 2.