Our Credit Union -- Twelve Mile

Great place. Helpful people. Very nice always clean. Coffee here like all banks The BEST LADY IS SARAH ASK FOR HER! SHE WILL HELP YOU AND EXPLAIN IN DETAIL. VERY PATIENT LADY LOVE HER
7 years ago (12-12-2017)

Takes FOREVER to get your card in the mail, really behind the times. Only had an account for 2 weeks and already highly disjointed that I still haven't got my card in the mail and now all my bills are behind. I'm definitely canceling and going to another place
8 years ago (30-09-2017)

The staff at the Warren location is always friendly, knowledgable and helpful. I see many friendly faces from the old Bellaire branch; luckily this new location is near my work. Keep up the great work!
9 years ago (30-06-2016)

OUR CU is friendly and nice but at the end of the day, they are way behind. I have been a customer for 4 years and I have three main issues with OUR CU. 1. They continually shut down my debt card for security purposes when I travel. I travel a lot for work and Its consistently getting declined based on geography. I have called before I left on trips and specifically requested they not shut it down - they still do and it always requires a 30 minute call to re activate my card, which then will not work on my next transaction out of state. Drives me insane. 2. They have an "application" but its pathetic. Like really bad. On Android, it force closes on both my phones (Galaxy s6 edge, LG G4), has limited functionality, and cannot deposit checks via the app. 3. They do not offer chip and pin style cards. I use my card A LOT. I average 3-4 replacements a year from just plain use and the mag strip being worn out. Mag strips were cool in the 80's, In case you didnt get the memo, its 2015. I registered a complaint with one of the older tellers and she chuckled when I asked why they dont have pin and chip and also why it takes 2 weeks to get a replacement card (other banks cut the card while you wait). She chuckled... Let me ask you a question Google users - Do I look like Jay Leno? Am I a stand up comedian? I will say although I do not like OUR CU, Nancy is one of the nicest people I have had the pleasure of dealing with. She is professional and on the ball. I will be taking my money elsewhere, not that it matters to them - but it will be more convenient for me.
10 years ago (06-10-2015)

Good bank
9 years ago (09-12-2016)