Genisys Credit Union

Worst bank out of every bank I've ever dealt with. The representative Ashley got back to me like once a week about my loan. I would email her and not here back for a week. When I did here back I was denied with a 670 score. I work at ford motor company. I got tired of waiting and contacted capital one instantly got approved for 17,000$ walked out of ford dealership with a brand new car. The card they first give you when you sign up doesn't allow you to use when depositing cash into atm,they said you have to wait a year. Who the he'll does that. I also put money in envelope into atm because I knew I was gonna overdraft by like 3$ the next day they overdraft me an then put my money into my account. So 28$ overdraft and my 24$ Bill I had to pay. Worst bank ever. go with the local 228 credit union. 4.9 stars. Best bank ever you will be amazed at what they offer and give you free.Free checks,$500 overdraft withdrawal or swipe after 60 days versus 1 year at genisys. My wife will be writing a review to they were not good to her either. She has already closed account I will be soon also.
7 years ago (28-06-2017)

I have been with Genisys credit union for over a year and will be cancelling soon because of this location. They never answer the phone which forces me to call the royal oak location or even other locations such as long the one in clarkston. Also the ATM machine is horrible don't trust it. Service was good in the beginning. As time goes on I wonder how they are even open. Though they are not a bank they are almost just as bad as Talmer bank when they were still open.
8 years ago (01-04-2017)

They never answer the phone at this location, call on any day they are open and they will not answer, doesn't matter if it's exactly when they open up or an hour before they close NO ANSWER. Also the atm machine is always out of money, or it will simply just take your card and not read it or give it back... the inconvenience is much more than it should be. I would recommend going to a different credit union
8 years ago (01-04-2017)

I love everything about them and they r so caing,repectful,helpful know their job well I wouldn't want to go anywhere else
8 years ago (18-05-2017)

I have never had a bad experience with Genisys so can recommend it to anyone. Today I came in to make a withdrawal and my transaction was taken care of by Austin. Like all the people who work there he was very friendly and very efficient. Some banks make their employees call you by your first name but sounds like "insert name here" scripted. With Austin is very natural. He handled the business quickly and offered to print up a new member id card for me as my old one looked it had been chewed on. While I have had accounts in two other banks I actually enjoying going into the Credit Union branch. Thanks Genisys, Thanks Austin.
9 years ago (24-10-2015)