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Oregon Community Credit Union

  1. College Hill
  2. Lane County Atm
  3. Lane County Finance
  4. Lane County Bank

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Oregon Community Credit Union
"Hi. We’re OCCU, a member-owned, not-for-profit financial cooperative located in Oregon and Washington.That means, as a member, you are OCCU too.And together, we’re a force for good.We follow the credit union philosophy of people helping people. Unlike a traditional bank, we’re not beholden to shareholders. Our profits are invested right back into our members, our operations and the communities we serve.That results in:• Fewer and reduced fees.• Increased savings rates.• Lower loan rates.• Exceptional member service.• Earmarked community funds.• Charitable giving.Your individual financial successes play a role in all this too. Our goal is to help people thrive — both our members and everyone in the communities we serve."
Address: 2890 Willamette St, Eugene, OR 97405, USA
Phone: (800) 365-1111
State: Oregon
County: Lane County
City: College Hill
Zip Code: 97405


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Reviews
To say I’m disappointed is an understatement. OCCU will not let me refinance regardless of me putting in really hard work over the past year on my credit. They already hold the loan so it’s no more risk to them, they just don’t want to do it for a two time customer who’s always been in good standing. I’ve done everything Keifer Mazda told me to do and even raises my credit score over 100 points but OCCU won’t do it. Amanda and Travis were less than helpful. The only way they can help me is if I get behind on my payments. Ummm no thanks! I just worked my tail off on my credit. Not helping a customer before they get behind is a horrible strategy.
We love OCCU so much. Everyone is nice and I’ve always been very happy in my personal banking/loan transactions. I’ve worked with many OCCU loan officers and team members — the lending process and the people truly stand out as some of the best. Meagan Smith in particular is amazing but really everyone one of them is. I always recommend OCCU.
I just spent over an hour getting help with the Enrichment Representative Jordan Harrington and it was AMAZING. I had a long list of things I needed help with, and problems I've been having consistently for months and he made my experience an absolute joy. He was delightfully calm and kind and helped me make sense of a whole bunch of mess. I hope his boss gets eyes on this review and gives him some appreciation! Thank you, Jordan!!!!
Nice customer service. People just trying to do their jobs. Great parking.
I am out of town on the coast right now. My card has been turned off without any notification text or email or call! This is the second time this happened in the last two days, it is extremely inconveniencing! I called my branch when this happened the first time and got it resolved. Today I called, even though they're closed, and spoke with someone who said they are a part of the third party provider for Oregon Community Credit Union; they said my card number isn't working, and that they can't do anything about it, and I have no choice but to wait until tomorrow. How does it make any sense that my card number isn't working!? This has been humiliating out in public. I was getting groceries out here and the cashier told me my card wasn't working. It is frustrating because I can see on my phone app that I have more than enough money in my account. I am upset that I can't access my money until tomorrow when the branch is open, because I have to wait to talk with someone and there isn't anyone available to help over the phone. I've been borrowing money. There needs to be some kind of notification or a call to let me know my card is put on hold as soon as it happens. This is bad enough to make me want to close my account with Oregon Community Credit Union.
Without going into detail they rerouted my.money to account at another bank that was close. Now they refuse to get back. It is almost like they stole 200 dollars of mineAs son as my taxes ate deposited it will.be bye.bye OCCU
This is the worst bank EVER. I dread going there. The parking lot is a nightmare. The lines inside are horrible. All tellers are rude and condescending. The bank officer lied to me when I opened my account. I wish there was a half star or less to review.
I do all my banking with the 29th branch. In the many many years since I have been a member, I've only experienced top-notch service along with the professional & very courteous staff. OCCU makes banking a very pleasant experience.
The most unprofessional bank I have ever been to. The security guard and acting bank managerfrom the mohawk branch were extremely rude and disrespectful. I recommend that you choose a bank who treats a customer with some dignity and consideration.
Our credit union and a real good one. A true asset to our community. Thanks OCCU.
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