Ontario Health Clinics - Brantford FHO

Nobody goes/calls the doctor because they like it. Every time I do it is because any member of my family is sick and needs assistance. Unfortunately in my case I haven't been able to book an appointment for my 4 years old daughter for the same day in the last week even calling at 8:30 am as they asked me to, the last time I called was at 8:30 am and waited until 9:00 am on the phone for them to answer and say that they didn't have availability. They didn't even ask for the reason of my call. This medical center is selling availability to register new patients but the waiting time for appts are too long and in my case no spots for same day app.
7 years ago (21-02-2018)

Horrible Place. I had been calling from 10am to 4pm today (a total of 38 times) and no one picked up. I couldn't even get it to direct me to speak to a human. I finally drove to the building in hopes to speak to the receptionist. While I was hunting for Dr. Major's office, I find out I missed them by 5 minutes and they are now on their dinner break. All I wanted to do was drop off new patient registration papers. Needless to say, I will not be doing that. I had an incredible M.D. for over 29 years. This is not the place for me or anyone I care for.
7 years ago (22-01-2018)

Greatest group of doctors. Same day appointments can be tricky but always seem to get one. The receptionist let's you know a nurse will call you back, the nurse decides whether your issues are worth an appointment or not, basically an over the phone triage. Doctors are all great, one lady is a bit rough around the edges but does the right thing. Nurse practitioners are amazing and my issues have always been resolved in a timely manner. Recently had a back concern, was referred for an MRI right away, got results and a course of action all within 3 months!!!! Couldn't ask for better doctors.
7 years ago (19-12-2017)

If I could put a lower rating I would! My Father who has been a patient since it's opening, is having some physical issues right now - waiting until the morning to call in and get some advice or an appointment. The Nurse was unable to give him an appointment for two weeks. He voiced his concern over the length of time between his call and the date of the appointment to which we was (in a VERY RUDE manner) told that if he felt it was THAT urgent to go to the hospital and then the Nurse proceeded to hang up. I used to be a patient and found the services and people to be inefficient and rude at best which is why I left and went elsewhere where at least they are pleasant and efficient and feign concern which is much more than this horrible place does. My Father is NOT a rude person and doesn't deserve such ill treatment. It's worth the drive to Hamilton just so that you don't have to go here!
7 years ago (05-01-2018)

A half a star would probably be too much for this place. The receptionists are the ones destroying this place. Doctors are ok once you actually get to see one. But they try to get rid of you as fast fast as possible. All the one star reviews are actually true not just fussy people being jerks. Five star reviews are either paid or people that dont work, are ok waiting for weeks for an appointment, are ok waiting an hour or more after appointed time, are ok dealing with rudeness over the phone, are ok having to call back and analyse their own results (oh yeah my wife could clearly see that her results were off the handle and the receptionist said everything was ok). You could tell they were bad because there is a number there stating normal levels. Hers was 10 times lower. After insisting on an appointment the doctor confirmed they were bad. The fact that noone responds to these reviews from the clinic is evidense enough that they just dont give a &$&@.
7 years ago (11-03-2018)