On Time Electric, Plumbing, Heat & Air

Hot water tank went 2 weeks before basement renovations were to begin (also by OTG and the tank was being replaced as part of the renos). They were able to come by an replace the tank the next day. Also had to call them about clogged kitchen drain (extra strength liquid plumber or plunger would not clear it). Had to replace rusted 60 year old galvanized clean out valve in basement to clear clog. Work was excellent and completed quickly. I will call them again when needed.
7 years ago (17-04-2018)

This company is equivalent to what I'd compare to the crooks of Gotham. Come to find out they upcharge their parts an outrageous 300%. Then when their part fails trying to get warranty is impossible. One excuse after another as to why they can't come. I'd give zero stars but sadly that doesn't exist. Buyer beware!!! An expensive waste of my hard earned money!! I'll never hire these crooks again! Completely unprofessional.
7 years ago (23-01-2018)

I called On Time Plumbing and Heating, after a Roto Rooter tech broke a pipe in my Kitchen. The tech told me he would have to send a plumber to my house the next day, and they would have to cut a hole in my dining room wall to reach the pipe that he broke. When I spoke with them the next day Roto Rooter said they couldn't send a plumber out for 2 days. I was furious as it was not my fault that he broke a pipe. I immediately called On Time and they sent a plumber (Chris) to my house within 2 hours. He was professional and friendly. He managed to fix the pipe within 2 hours, without even having to cut a hole in the dining room wall. Great experience!!
7 years ago (11-02-2018)

Not in a rush, we recieved quotes and purchased a high efficiency two stage variable fan speed modulated Daikin furnace. The other companies were 1000 or more by quote and On Time honored a December promotion to knock off gst/pst a month and a half after the promotion ended on its advertisement. We had six quotes from all the big companies and Bob James the salesman was the only salesman to consider venting the furnace elsewhere other than the back of the house. It was a tight room with a long run (13ft)and Richard the installer found a better solution to opening up my ceiling in the available spaces with finished drywall ceilings. Richard ran the bracing and exhaust through a bulkhead that was accessible out the side of the house through a closet ceiling so no one will ever notice we had the ceilings opened. Install was clean, they tidy up our existing fresh air ventilation and capped off the roof exhaust from the old furnace like pros from the basement. I called after hours for original quote on a Sunday just to see the turnaround time on returning my call through their emergency line and I got a call back from Bob James within Four minutes Sunday evening. Bob was a pleasure to deal with he was very professional and I had made myself very well informed and had many tough questions. He answered them all clearly and professionally and assisted with the hydro application for purchase. At the end of the day the furnace we choose balanced the temperature variances in the house which was a big concern, they installed extra cold air return from basement to help air flow circulation and installed the wifi thermostat correctly. I did have an issue getting it on the wifi as I told the installer like a dummy" wifi and the manuals here don't worry about it I'm good! " but it was a phone compatibility issue my iPad got it going and the Sensi thermostat was a great call for scheduling and the app tracks when we leave the house to drop temperatures 4 degrees and tracks us to raise it on our way home. Very neat. Worth the purchase. All around pleased with this install they were on time and did not disturb our dogs or cats with loud noises and my wife was so pleased she baked them brownies for when they were done because they worked straight through lunch and were entirely happy to work that fashion.
7 years ago (19-02-2018)

I booked an appt to have my furnace maintenance done and ducts cleaned. They scheduled me for the first appt of the say at 8:30am. Upon 8:30am no one arrived. I recieved a call at 9:00 from the guy saying that "someone" had moved my appt to 10:30am that morning and he could come at 2:00pm that afternoon...uhmm that doesn't sound (On Time to me LOL) I told him that didn't work for me as I had an appt I couldn't miss. He told me he would come at 10:00am that morning. Around 10:45am I called the company to advise that the "guy" hadn't shown up TWICE now and I couldn't wait around for him to show up, I also asked them why they changed my appt as I specifically chose a day where I was the first appt of the day, They advised the appt was NEVER CHANGED!!! (and he lied go figure) They even tried calling him and couldn't get a hold of him. I received a phone call THE NEXT DAY from the guy asking if he could come....like uhmm NO you can't you literally MISSED the APPT time...LMAO which makes me laugh because they are called....ON TIME!!! definitely won't be booking with them again!
7 years ago (01-02-2018)