NuMark Credit Union

Customer service is very important to me and that's why I love NuMark in general. Everyone there is welcoming. Plus they care about you and receiving the help that you need. Really glad I came here over any other place!
9 years ago (06-07-2017)

I thought the staff was friendly enough, however, there appeared to be only one person working in the financial office. I considered the wait unreasonably long. I applied for an auto loan. I would not have bothered filling out the application had I known the rate was going to be so high. The flier stated rates from 1.99% on new and pre-owned vehicles. However, after I submitted my application after I was told that the best rate that they could get for me was 7.75%. I was told that, that was the best rate for a used car. I told her that "the flier didn't explicitly differentiate between the type of cars." She stated that the 1.99% interest rate only applied to a new car. I told her that "the flier is misleading, and that I already have a lower interest rate that 7.75%." To that end, I would have never applied for the low if I had known that they were starting at a different interest rate, thus, the result of this waste of time, is that I got an unnecessary hard hit to my credit rating.
9 years ago (01-08-2017)

Professional and kind service with everyone that I have interacted with. We have used them for two car loans and one home refinance as well as our normal checking and savings. We love their banking options and love that it is community owned. Save money and stress and pick a credit union - big banks are the worst.
9 years ago (21-07-2017)

They over drafted my boyfriends account by charging him 5 months of payments at once....and they said there's nothing they can do about it...that it was an accident...almost $1000 over drafted now what are we supposed to do??? Next paycheck will completely go to the bank....We took out a loan obviously because we don't have that type of money to just throw away all at once. Just freaking ridiculous
9 years ago (21-06-2017)

They never answer the phone you can be on hold 20 minutes before you give up. They are also slow to credit your account with a deposit through Night deposit or wire.
11 years ago (08-05-2015)