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Nuera Air

  1. Laval
  2. Laval Electronics Store
  3. Chomedey Electronics Store

Reviews, get directions and information for Nuera Air

"For over 50 years, Nuera Air has designed and manufactured, in Canada, top quality central vacuum systems internationally recognised for their reliability, durability and high performance.Ever attentive to meeting the needs of residential as well as commercial and industrial markets, we offer the broadest selection of central vacuums divided into four major brands: Duovac, Husky, Soluvac and Saniflo. In addition, we distribute a complete range of high quality and durable accessories and other complementary products to accommodate all customers in their central vacuuming needs."
Address: 1490 Bd Dagenais O, Laval, QC H7L 5C7, Canada
Phone: (450) 622-9000
State: Québec
County: Laval
City: Laval
Zip Code: H7L 5C7


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Reviews
The worst customer experience I have ever encountered. Tried weeks on end to try and get warranty work done. They ignored me. I had to buy a new motor for the vacuum out of my own pocket, and fix it myself. They make it so difficult so that the customer gives up trying to get warranty work done. BRUTAL BRUTAL BRUTAL. Avoid these guys like the plague. You will thank me for this advice. Shameful. These guys don't deserve any stars at all.
THE WORST Company and Warranty department staff. Please DO NOT Buy If you do not live in big city. Because You CANNOT FIND a dealer that contract with them for WARRANTY. Their products are BEAM, Duovac, Husky, Soluvac, Smart and Intervac. I had multiple phone calls, emails and attempts to local vacuum stores that the company insist to contract with them. None of them had with the company. I wasted my time and money for over 8 weeks.
I sent 5 emails, 3 phone calls and spent countless hours trying to order a missing part for a Beam central vacuum we purchased from them at one of our rental property our company manages. If you buy a central vacuum from them, you better hope a part doesn't break as they've ignored our numerous attempts to respond. We are now forced to buy a new central vacuum system as other brand's parts aren't compatible with the 1 plastic piece we need... It's unfortunate they wouldn't take the time to sell us 1 small part after all these attempts.
It was a frustrating experience to try to reach someone took 2 days and many hours on the phone. When I finally heard back from someone, they said they would help expedite the warranty and repair of our vacuum. Brought the vacuum in to the repair shop that Nuera recommended, and the repair shop has been waiting for 2 weeks to receive any communication or confirmation from Nuera Air that the repairs can begin. Will not deal with this company in the future. Extremely poor customer service.
Left 3 voicemails without anyone returning calls. I ordered a vacuum 5 weeks ago and my item hasn’t shipped yet. Worst customer service ever.
Rude staff. Upon calling on Friday the lady on the other side said your order has been dispatched. I called again on Monday to get the tracking, she said you will get an email with tracking once your product is shipped.
Very good product well built very quiet and reliable I have mine for about five years now would recommend
trying for weeks to contact this company, they do not answer the phone, or email back?
Translated by Google This company does not honor the warranties of its Duovac products despite a design defect. She prefers to attribute the defect to a problem of misuse. Conclusion, do not buy from this company again. Original Cette entreprise n'honore pas les garanties de ses produits Duovac et ce malgré un défaut de conception. Elle préfère attribuer le défaut à un problème d'utilisation abusive. Conclusion, ne plus acheter de cette entreprise.
Translated by Google Excellent product backed by an excellent warranty. Good courteous service when I had questions. Original Excellent produit doublé d'une excellente garantie. Bon service courtois lorsque j'ai eu des questionnements.
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